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Author Topic: Vodafone Broadband down  (Read 411 times)

mw2870

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  • Posts: 18
Vodafone Broadband down
« on: June 25, 2019, 07:33:19 AM »

Since about 3am this morning my internet has been down. I am synced with the DSLAM, and have been for the last 7 days.

This is what I get in my Router Log:
Code: [Select]
2019-06-25 06:21:34 [5] Httpd: Clear log.
2019-06-25 06:21:41 [6] PPP: ppp0 sent [PADI Host-Uniq(0x0000445a)]
2019-06-25 06:21:41 [6] PPP: ppp0 sent [LCP ConfReq id=0x1 <mru 1480> <magic 0x8115e132>]
2019-06-25 06:21:41 [6] PPP: ppp0 rcvd [LCP ConfReq id=0x1a <mru 1492> <auth chap MD5> <magic 0x4d4c33bb>]
2019-06-25 06:21:41 [6] PPP: ppp0 sent [LCP ConfAck id=0x1a <mru 1492> <auth chap MD5> <magic 0x4d4c33bb>]
2019-06-25 06:21:41 [6] PPP: ppp0 rcvd [LCP ConfAck id=0x1 <mru 1480> <magic 0x8115e132>]
2019-06-25 06:21:41 [6] PPP: ppp0 sent [LCP EchoReq id=0x0 magic=0x8115e132]
2019-06-25 06:21:41 [6] PPP: ppp0 rcvd [CHAP Challenge id=0x70 <925c08e962e0c991d3a7b704739b52775b4604db2dd2c4e97c7b61>, name
2019-06-25 06:21:41 [6] PPP: ppp0 sent [CHAP Response id=0x70 <5e2492d411e0812618ee47d6cb2294a1>, name = "dsl001319768@broadb
2019-06-25 06:21:41 [6] PPP: ppp0 rcvd [LCP EchoRep id=0x0 magic=0x4d4c33bb]
2019-06-25 06:21:43 [6] PPP: ppp0 rcvd [CHAP Failure id=0x70 "User Object Not Found"]
2019-06-25 06:21:43 [3] PPP: ppp0 Failed to authenticate ourselves to peer
2019-06-25 06:21:43 [3] PPP: ppp0 LCP down
2019-06-25 06:21:43 [4] PPP: ppp0 LCP down
2019-06-25 06:21:43 [6] PPP: ppp0 sent [LCP TermReq id=0x2 "Failed to authenticate ourselves to peer"]
2019-06-25 06:21:43 [6] PPP: ppp0 rcvd [LCP TermReq id=0x1b]
2019-06-25 06:21:43 [6] PPP: ppp0 sent [LCP TermAck id=0x1b]
2019-06-25 06:21:46 [6] PPP: ppp0 sent [LCP TermReq id=0x3 "Failed to authenticate ourselves to peer"]
2019-06-25 06:21:49 [3] PPP: ppp0
2019-06-25 06:22:04 [6] PPP: ppp0 sent [PADI Host-Uniq(0x000045b0)]
2019-06-25 06:22:04 [6] PPP: ppp0 sent [LCP ConfReq id=0x1 <mru 1480> <magic 0x7361d450>]
2019-06-25 06:22:04 [6] PPP: ppp0 rcvd [LCP ConfReq id=0xf5 <mru 1492> <auth chap MD5> <magic 0x7200d099>]
2019-06-25 06:22:04 [6] PPP: ppp0 sent [LCP ConfAck id=0xf5 <mru 1492> <auth chap MD5> <magic 0x7200d099>]
2019-06-25 06:22:04 [6] PPP: ppp0 rcvd [LCP ConfAck id=0x1 <mru 1480> <magic 0x7361d450>]
2019-06-25 06:22:04 [6] PPP: ppp0 sent [LCP EchoReq id=0x0 magic=0x7361d450]
2019-06-25 06:22:04 [6] PPP: ppp0 rcvd [CHAP Challenge id=0xce <6baa52d8c61f3196c8def7c78a457ef5c44e520120f9edbd219e81784fe5>
2019-06-25 06:22:04 [6] PPP: ppp0 sent [CHAP Response id=0xce <d578ca69614d7d952315f97553e7e158>, name = "dsl001319768@broadb
2019-06-25 06:22:04 [6] PPP: ppp0 rcvd [LCP EchoRep id=0x0 magic=0x7200d099]
2019-06-25 06:22:05 [6] PPP: ppp0 rcvd [CHAP Failure id=0xce "User Object Not Found"]
2019-06-25 06:22:05 [3] PPP: ppp0 Failed to authenticate ourselves to peer
2019-06-25 06:22:05 [3] PPP: ppp0 LCP down
2019-06-25 06:22:05 [4] PPP: ppp0 LCP down
2019-06-25 06:22:05 [6] PPP: ppp0 sent [LCP TermReq id=0x2 "Failed to authenticate ourselves to peer"]
2019-06-25 06:22:05 [6] PPP: ppp0 rcvd [LCP TermReq id=0xf6]
2019-06-25 06:22:05 [6] PPP: ppp0 sent [LCP TermAck id=0xf6]
2019-06-25 06:22:08 [6] PPP: ppp0 sent [LCP TermReq id=0x3 "Failed to authenticate ourselves to peer"]
2019-06-25 06:22:11 [3] PPP: ppp0
2019-06-25 06:22:30 [6] PPP: ppp0 sent [PADI Host-Uniq(0x000045ec)]
2019-06-25 06:22:30 [6] PPP: ppp0 sent [LCP ConfReq id=0x1 <mru 1480> <magic 0xf54c516c>]
2019-06-25 06:22:30 [6] PPP: ppp0 rcvd [LCP ConfReq id=0x36 <mru 1492> <auth chap MD5> <magic 0x252f211c>]
2019-06-25 06:22:30 [6] PPP: ppp0 sent [LCP ConfAck id=0x36 <mru 1492> <auth chap MD5> <magic 0x252f211c>]
2019-06-25 06:22:30 [6] PPP: ppp0 rcvd [LCP ConfAck id=0x1 <mru 1480> <magic 0xf54c516c>]
2019-06-25 06:22:30 [6] PPP: ppp0 sent [LCP EchoReq id=0x0 magic=0xf54c516c]
2019-06-25 06:22:30 [6] PPP: ppp0 rcvd [CHAP Challenge id=0x6b <7a4ee45d5107e2fe994a5770b546828919e32b35cb3f33892b5b2954fc6a4
2019-06-25 06:22:30 [6] PPP: ppp0 sent [CHAP Response id=0x6b <b287cff8a6c0e2f582621c08f5481449>, name = "dsl001319768@broadb
2019-06-25 06:22:30 [6] PPP: ppp0 rcvd [LCP EchoRep id=0x0 magic=0x252f211c]
2019-06-25 06:22:31 [6] PPP: ppp0 rcvd [CHAP Failure id=0x6b "User Object Not Found"]
2019-06-25 06:22:31 [3] PPP: ppp0 Failed to authenticate ourselves to peer
2019-06-25 06:22:31 [3] PPP: ppp0 LCP down
2019-06-25 06:22:31 [4] PPP: ppp0 LCP down
2019-06-25 06:22:31 [6] PPP: ppp0 sent [LCP TermReq id=0x2 "Failed to authenticate ourselves to peer"]
2019-06-25 06:22:31 [6] PPP: ppp0 rcvd [LCP TermReq id=0x37]
2019-06-25 06:22:31 [6] PPP: ppp0 sent [LCP TermAck id=0x37]
2019-06-25 06:22:34 [6] PPP: ppp0 sent [LCP TermReq id=0x3 "Failed to authenticate ourselves to peer"]

Would I be correct in assuming this is some sort of issue authenticating with Vodafone's network?
Their tech support opens at 8am, and I am convinced that they are going to say I need to plug their router back in even though I have been using my Archer VR2800 since the 10th of June (and the connection has been better than with their router).

Unfortunately the problem is getting through to someone who can deviate from the standard script of:
- Factory Reset
- Master Socket

All of which cause lots of re-syncs.....
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tubaman

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Re: Vodafone Broadband down
« Reply #1 on: June 25, 2019, 08:17:47 AM »

It certainly looks like an issue at their end, but I too would fully expect them to ask for the Vodafone router to be reconnected as it's the only way they can be reasonably certain it's not a config issue with your router.
As for the master socket bit I just say that I've done that. ;)
One or two resyncs are highly unlikely to upset DLM so I wouldn't be too concerned on that front.
 :)
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mw2870

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  • Posts: 18
Re: Vodafone Broadband down
« Reply #2 on: June 25, 2019, 10:05:27 AM »

By the luck of the IVR gods I got through to the UK team.
They checked my DSL username and password and it was different from what they had issued previously...
Strange as it magically changed overnight..... and they don't know why.

Anyway, all resolved!  :)
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