Kitz ADSL Broadband Information
adsl spacer  
Support this site
Home Broadband ISPs Tech Routers Wiki Forum
 
     
   Compare ISP   Rate your ISP
   Glossary   Glossary
 
Please login or register.

Login with username, password and session length
Advanced search  

News:

Author Topic: Can't offer Faster Fibre....  (Read 643 times)

Bestgear

  • Member
  • **
  • Posts: 67
Can't offer Faster Fibre....
« on: June 17, 2019, 05:09:48 PM »

Guys

I have a PN FTTC running at about 68mb, and a VDF FTTC running at 40mb at home.

I was considering upgrading the VDF FTTC to the higher speed but I now find that ALL ISP's only offer me the slower 40mb service on both phone numbers!

The BT Wholesale website shows the correct speeds - ie that the line will sustain the speeds I have....so no clues there.

So what are the ISPs using to assess my speed?

Can I complain or get reassessed?!?!

I would appreciate your views!


David
Logged

burakkucat

  • Global Moderator
  • Senior Kitizen
  • *
  • Posts: 27662
  • Over the Rainbow Bridge
    • The ELRepo Project
Re: Can't offer Faster Fibre....
« Reply #1 on: June 17, 2019, 10:24:19 PM »

I suspect we need a few more details, please, before one of our wizards can can offer an opinion . . .

Exchange name and cabinet number are?  :)
Logged
:cat:  100% Linux and, previously, Unix. Co-founder of the ELRepo Project.

Please consider making a donation to support the running of this site.

kitz

  • Administrator
  • Senior Kitizen
  • *
  • Posts: 32216
  • Trinity: Most guys do.
    • http://www.kitz.co.uk
Re: Can't offer Faster Fibre....
« Reply #2 on: June 17, 2019, 11:25:11 PM »

What does the BTw checker say for each line when entering the phone no?

(ensure you remove any personal info such as phone number before posting any results on the forum)
Logged
Please do not PM me with queries for broadband help as I may not be able to respond.
-----
How to get your router line stats :: ADSL Exchange Checker

Bestgear

  • Member
  • **
  • Posts: 67
Re: Can't offer Faster Fibre....
« Reply #3 on: June 18, 2019, 10:44:42 AM »

I suspect we need a few more details, please, before one of our wizards can can offer an opinion . . .

Exchange name and cabinet number are?  :)


Exch PENICUIK cab10.
Logged

Bestgear

  • Member
  • **
  • Posts: 67
Re: Can't offer Faster Fibre....
« Reply #4 on: June 18, 2019, 10:46:08 AM »

What does the BTw checker say for each line when entering the phone no?


The faster range 1 clean is 58.3, impacted 56.2 and observed speed latest 64.99.

Does that help!??!
Logged

j0hn

  • Kitizen
  • ****
  • Posts: 2633
Re: Can't offer Faster Fibre....
« Reply #5 on: June 18, 2019, 11:18:12 AM »


Exch PENICUIK cab10.

I'm just along the road on the Dalkeith exchange.

Can you check what packages Zen show as available for your numbers?

If they only show the 40Mb package can you then check the address only, without phone number.

https://www.zen.co.uk/home/broadband/superfast-fibre
Logged
Plusnet FTTC 80/20 -  ECI now Huawei cab
retx low @ 3dB target SNRM
Zyxel VMG1312-B10A bridged with 1508 MTU + Asus RT-AC68U running Asuswrt-Merlin

Bestgear

  • Member
  • **
  • Posts: 67
Re: Can't offer Faster Fibre....
« Reply #6 on: June 18, 2019, 12:46:13 PM »

I'm just along the road on the Dalkeith exchange.

Can you check what packages Zen show as available for your numbers?



 :o

Zen offers their higher rate of fibre, as it should.....
Logged

kitz

  • Administrator
  • Senior Kitizen
  • *
  • Posts: 32216
  • Trinity: Most guys do.
    • http://www.kitz.co.uk
Re: Can't offer Faster Fibre....
« Reply #7 on: June 18, 2019, 12:58:37 PM »

The faster range 1 clean is 58.3, impacted 56.2 and observed speed latest 64.99.

Does that help!??!

Thanks.   I can't see any reason why they wouldn't offer it at least on the line running at 68Mbps.  :/
It would be interesting what the BTw estimated range for the 2nd line is


[oops - accidentally hit the delete key when editing - sorry if the post briefly vanished.]
« Last Edit: June 18, 2019, 01:06:58 PM by kitz »
Logged
Please do not PM me with queries for broadband help as I may not be able to respond.
-----
How to get your router line stats :: ADSL Exchange Checker

Bestgear

  • Member
  • **
  • Posts: 67
Re: Can't offer Faster Fibre....
« Reply #8 on: June 18, 2019, 03:03:24 PM »

It would be interesting what the BTw estimated range for the 2nd line is


The checker shows for the second line the max that is on the primary line but observed is 42.94/13.23

My next worry is of course crosstalk as that could impact when both are at the higher speed - I would assume the higher bandwidth service will use would expand the frequency spectrum used.

David
Logged