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Author Topic: SA issue on email  (Read 1114 times)

d2d4j

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Re: SA issue on email
« Reply #15 on: February 27, 2019, 09:15:34 AM »

Hi jelv

Many thanks

AWL was never turned off sorry. It is used in conjunction with baysian which is turned off and the default score for AWL should be 0.5

It is almost like all areas are turned on but shows as turned off for AWL to score at those figures.

Also, please remember this is an IW package so will have adapted.

I know IW are going to drop qmail in favour of dovecot and we can change on this platform, so I am pondering if the newer SA is geared more to dovecot then Qmail

Itís just a thought and I could be entirely wrong sorry.

I have a ticket open with IW, so hopefully all will be revealed later today

I do apologise for this inconvenience to all users and it is a rarity

Many thanks

John
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vic0239

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Re: SA issue on email
« Reply #16 on: February 27, 2019, 09:35:18 AM »

@vic, I will pull of the log and let you know
John, it's ok, I have found the marked emails. I hadn't mapped the spam folder correctly and, not having any spam emails usually, it has only just apered in the folder list.
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d2d4j

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Re: SA issue on email
« Reply #17 on: February 27, 2019, 10:04:50 AM »

Hi

@vic - many thanks

I think I may have found the issue but it needs testing and watching for about 30 minutes

It is hard though, as we do not see the emails, only the logs which show tests and scores

If anyone is able to do a quick test it would help

Many thanks

John
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vic0239

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Re: SA issue on email
« Reply #18 on: February 27, 2019, 10:08:47 AM »

I've just done a test from my Outlook account which has come through as normal.
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d2d4j

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Re: SA issue on email
« Reply #19 on: February 27, 2019, 10:15:43 AM »

Hi Vic

Many thanks

I removed outlook from whitelist so thatís looking promising

I am looking at logs and the figures are looking normal I think but time will tell

Many thanks

John
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jelv

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Re: SA issue on email
« Reply #20 on: February 27, 2019, 11:13:16 AM »

I'm still seeing false positives.

This email came in at 10:32:

Code: [Select]
X-Spam-Checker-Version: SpamAssassin 3.4.2 (2018-09-13) on haveworx.co.uk
X-Spam-Flag: YES
X-Spam-Level: **************************************************
X-Spam-Status: Yes, score=137.0 required=7.0 tests=AWL,DKIMWL_WL_HIGH,
DKIM_SIGNED,DKIM_VALID,DKIM_VALID_AU,HTML_FONT_LOW_CONTRAST,
HTML_IMAGE_RATIO_08,HTML_MESSAGE,RCVD_IN_DNSWL_NONE,RDNS_NONE,
SPF_HELO_PASS autolearn=disabled version=3.4.2
X-Spam-Report:
* -0.0 SPF_HELO_PASS SPF: HELO matches SPF record
* -0.0 RCVD_IN_DNSWL_NONE RBL: Sender listed at http://www.dnswl.org/,
*       no trust
*      [87.253.236.19 listed in list.dnswl.org]
*  0.0 HTML_IMAGE_RATIO_08 BODY: HTML has a low ratio of text to image
*       area
*  0.0 HTML_MESSAGE BODY: HTML included in message
*  0.0 HTML_FONT_LOW_CONTRAST BODY: HTML font color similar or
*      identical to background
* -0.1 DKIM_VALID_AU Message has a valid DKIM or DK signature from
*      author's domain
* -0.1 DKIM_VALID Message has at least one valid DKIM or DK signature
*  0.1 DKIM_SIGNED Message has a DKIM or DK signature, not necessarily
*       valid
*  1.3 RDNS_NONE Delivered to internal network by a host with no rDNS
* -0.0 DKIMWL_WL_HIGH DKIMwl.org - Whitelisted High sender
*  136 AWL AWL: Adjusted score from AWL reputation of From: address
Received: (qmail 8281 invoked by uid 108); 27 Feb 2019 10:32:07 +0000
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d2d4j

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Re: SA issue on email
« Reply #21 on: February 27, 2019, 11:21:22 AM »

Hi jelv

Many thanks

Sorry it was seconds after that time I applied some changes

Please if possible could you check as all whitelisted have been cleared

Many thanks

John
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jelv

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Re: SA issue on email
« Reply #22 on: February 27, 2019, 12:19:38 PM »

Looking better on more recent emails!
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vic0239

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Re: SA issue on email
« Reply #23 on: February 27, 2019, 12:27:12 PM »

Yes, looking back to normal now. Thanks John.
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atkinsong

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Re: SA issue on email
« Reply #24 on: February 27, 2019, 12:28:42 PM »

Hi John

Those emails from thepixiepit that I reported problems with yesterday are arriving ok, but I suspect that is just because they are whitelisted. On Sunday they had a spam score of 3.6. The latest one at 12.02 today has a spam score of 96.1.
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d2d4j

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Re: SA issue on email
« Reply #25 on: February 27, 2019, 12:57:53 PM »

Hi

Many thanks everyone

I will be making a few more changes but only to lower initial threshold which we set to max yesterday.

We will keep checking/monitoring for a few days though as it does appear to have fully stabilized now

I do apologise once more but at least you know there is support and I am sorry, I was just to tired last night so had to wait until this morning.

I will close any tickets opened at billing platform but any issues, you can reopen ticket at any time or open a new ticket. Please leave feedback as itís feedback for level 2 support. I guess my feedback would be a minus figure sorry

There is one further thing I would like to ask, which refers to spam - please could you post after a couple of days the amount of spam which has been allowed through. Ideally showing SA score as this is one area we do not see

@atkinson - many thanks and yes, we left that domain whitelisted as we can see the SA score is high, but for other SA scores other then AWL

Many thanks

John
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