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[snadge]

My dad wanted to know if John Lewis broadband is reliable, I know they will use the BTw services (provision) like all others, but what are they like for cost and cmr service?

do they still provide Zyxel VMG8924 as the CPE?

thanks in advance

[jelv]

Their service and reliability will be the same as Plusnet's for a pretty obvious reason!

[snadge]

Their service and reliability will be the same as Plusnet's for a pretty obvious reason!

my dad isn't with Plusnet.

I know the actual provision will be more or less identical to what he has now (Talk Talk) and informed him of that, I was more wanting to know what the customer service was like and if they still dole out Zyxel routers to cmr's?

[ejs]

John Lewis re-sell Plusnet broadband. There's a different John Lewis broadband support telephone number but I think it still goes to Plusnet staff.

[snadge]

John Lewis re-sell Plusnet broadband.

ahh I didn't know that!
thanks for letting me know ejs...

[j0hn]

ahh I didn't know that!
thanks for letting me know ejs...

I'm sure jelv also told you, in his own way 

Their service and reliability will be the same as Plusnet's for a pretty obvious reason!

[jelv]

See attached

It's on the bottom of all their pages.

[parkdale]

I'm with John Lewis, you do get priority in answering calls at the call centre.... never been more than a few minutes.
They do supply a Zyxel VMG8924 if you using a Fibre connection.

[jelv]

If that is the case, are their prices the same as Plusnet's (barring introductory offers)? If so is there any reason not to choose JL in preference to PN?

[jelv]

Wow - recent reviews don't look good!

https://www.broadband.co.uk/broadband/providers/john-lewis-broadband/reviews/

[Ronski]

No different to most other providers on there, all the ones I looked at were around 3 stars

[snadge]

thanks for the input guys... really appreciate it..

I will inform my dad, he was thinking of going with Plusnet, but if he gets the 8924 thrown in with JL then he may as well go with them.

is the Zyxel 8924 running stock firmware or JL firmware? if its JL firmware then is the Busybox shell accessible for DSLstats?


thanks

[j0hn]

Stock firmware with a John Lewis Rom-D I believe.
So it simply has their TR-069 settings enabled.
Takes minutes to make it full retail.

[snadge]

Stock firmware with a John Lewis Rom-D I believe.

Does that mean the GUI is Zyxel and the settings are fixed in by John Lewis? - is the method of changing it to stock simply updating the FW with stock via the GUI?  or do you have to do it via JTAG?

thanks

[j0hn]

It's stock firmware, pure Zyxel.
I believe it simply has John Lewis TR-069 details.

Obtaining the Supervisor password and clearing the Rom-D would make it identical to a retail bought unit.