Hello everyone,
I appear to have a fault on my telephone service, primarily a LOT of noise on the line during calls. I am with Utility Warehouse for both telephone and FTTC broadband, and I believe these services are provided by TalkTalk. I tried running the 17070 test which is often referred to in resolving telephone problems, but all that does is identify the line with my telephone number. I'm running DslStats (v6.5.9), and when either I initiate a call or there is an incoming call the SNR margin drops from a normal 6.0 - 8.4 to 0.5dbM, and then returns to a normalish reading at the end of the call. Another effect of the present fault is that due to the loops that I was asked to jump through to test the line, my Interleaving has increased from ~740/1 to the present level of 1375/62 with a resultant drop in speed from a normal 37000 - 38000/5600 to 32400/4905.
I'm guessing that this problem is what is generally referred to as an HR fault, and additionally that it doesn't matter what I do with my installed equipment, it will not be resolved without the intervention of a telephone engineer. I reported the problem to Utility Warehouse, my service provider, who requested that I unplug my DECT phone and plug in an analogue phone to the Test socket and monitor the problem for a couple of days, during which I have identified the associated problem with my FTTC broadband.
Needless to say, I would welcome any advice on how I might get this fault rectified from anyone on here.
Thanks
toulouse