Computer Software > Windows 10

New Dell i5 PC Win 10 Issue ?

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tiffy:
Currently setting up a brand new Dell desktop i5, Win 10 PC for a neighbour, purchased directly from Dell UK, uses a SSD/HD combination for op. system/bulk storage respectively.

Have encountered a strange issue which I think may be Windows related, was suspicious of the latest Win 1809 major upgrade which installed as part of the initial setup, however, probably not as my HP i5 Win 10 laptop has the upgrade and does not exibit the same issue.

The problem is, while being able to access the startup options by all normal means (except using any of the function keys @ re-boot), choosing any of the options results in a re-start attempt which never happens, only way to recover from this is forcing a power down / re-start back to normal Win 10.
This first came to light after making a recovery SSB drive as per Dell's recommendations & following their procedure, the produced USB drive would not boot although proved to be bootable in another PC..

Bottom line, can't get into BIOS, safe mode or any of the other startup options, in the event of a boot issue with the PC would be stuck !
Otherwise the PC is performing completely to expectation, just very reluctant to accept the current issue on a brand new PC directly from Dell which cost £599.

Obviously, the PC has 1 year support from Dell who are not available at the weekend, have tried the Dell forum but no records of such an issue and no replies to my post to date, will get on the ball to them on Monday morning.

Still believe it could be a Windows configuration issue but what ?
Could be a BIOS issue I suppose but can't get into that to check.

Any suggestion before Dell re-opens for business greatly appreciated otherwise will hopefully post a solution from Dell on Monday for members future reference. 

Ronski:
Have you tried rapidly hitting F2 (could also be delete) continuously during boot up?  It can be quite difficult to get the timing right. Windows won't affect access to the BIOS.

tiffy:

--- Quote ---Have you tried rapidly hitting F2 (could also be delete) continuously during boot up?  It can be quite difficult to get the timing right. Windows won't affect access to the BIOS.
--- End quote ---

Yes, I know that F2 should be the correct startup option key for Win 10, as previously stated, have tried all combinations, doesn't really matter what method I use to access the startup options, holding shift/re-start etc., just won't proceed with any option I select other than normal boot to Windows.

Unfortunately, the worst has now happened, used an admin. command line re-boot command aimed at directly accessing the UEFI on boot, as suspected this resulted in blank screen, no re-start, however, the command seems to be binding so now stuck in limbo, can't get back to Win 10, can't access startup options (as was always the case), looks very much like it's a return to base job now, what a pain !

I have a Macrium Reflect image of the SSD on the HDD, unfortunately can't restore that either as the SSD is not a standard SATA connection, it's mounted directly on the mother board and has much smaller connections than a standard 3.5" drive module.

burakkucat:
The key-press required to access the system BIOS, on Dell hardware, could be either <Fn2>, <Fn12> or <ESC> in my experience.

Ronski:
I suggest you turn off the PC, turn it back on and straight away rapidly hit the F2 key* and continue doing that, don't hold it down but repeatedly press it quickly. I've found it can be quite hard hitting the key at the right moment and this seems to work for me when I get a tricky one. This is for getting into the BIOS not the Windows boot options.

* This states it is F2 but it could possibly be a different key https://www.dell.com/support/article/us/en/19/sln143038/access-uefi-bios-system-setup-from-windows-on-your-dell-system?lang=en

PS. The SSD will be an NVME drive.

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