Hi All,
Looking at leaving Plusnet, mainly due to their network congestion and their support being astonishingly awful (technical know-how has seriously reduced). Their profiling system has a habit of getting me stuck on stupidly low profiles (I'm currently stuck on 37Mb profile on a 56Mb sync speed), which the staff seem to have lost the ability to rectify without 4 or 5 phone calls to different people to get a profile reset done.
I mainly use my internet for gaming, the odd bit of streaming, and general browsing, but the heaviest (and most important use) is online gaming.
So far I've been looking at Zen, AAISP, ID-Net and Vodafone. After looking it's between Zen and Vodafone due to pricing and network structure.
It's my understanding that Zen, AAISP and ID-Net will use the same BT backhaul that Plusnet use and pick it up somewhere from BT. If my current congestion is BT related, then I will still suffer from this congestion moving to one of these ISPs. If not, based off pricing and their reviews, Zen are coming out as my first choice (the usage plans on AAISP are a bit poor for me, and I'm not messing about with billing every few months).
This leaves Vodafone, and it's my understanding that Vodafone actually pick up the connection from BT at the local exchange (where they have presence), getting me onto the Vodafone network quicker. As it's newer and I know they use multiple 10Gb connections to feed each exchange, this makes me think there will be lower congestion on their network, and obviously, they're priced very well.
Anyone got any thoughts/observations/corrections?
Thanks!