Kitz ADSL Broadband Information
adsl spacer  
Support this site
Home Broadband ISPs Tech Routers Wiki Forum
 
     
   Compare ISP   Rate your ISP
   Glossary   Glossary
 
Please login or register.

Login with username, password and session length
Advanced search  

News:

Author Topic: Plusnet  (Read 2517 times)

pooclah

  • Reg Member
  • ***
  • Posts: 151
Plusnet
« on: December 15, 2018, 04:51:57 PM »


I didn’t realise how bad this budget ISP had got.

My son is with them and has no dial tone on his landline and no internet.  He’s just rang them to report the issue only to be informed that there is a 45 minute waiting time.  Who is going to stay on hold that long?
Logged

burakkucat

  • Respected
  • Senior Kitizen
  • *
  • Posts: 38300
  • Over the Rainbow Bridge
    • The ELRepo Project
Re: Plusnet
« Reply #1 on: December 15, 2018, 05:05:14 PM »

He’s just rang them to report the issue only to be informed that there is a 45 minute waiting time.

  :(  :o  :-X
Logged
:cat:  100% Linux and, previously, Unix. Co-founder of the ELRepo Project.

Please consider making a donation to support the running of this site.

pooclah

  • Reg Member
  • ***
  • Posts: 151
Re: Plusnet
« Reply #2 on: December 15, 2018, 05:20:39 PM »


I think it’s shocking.  For now he’s put off calling them until he can get a shorter waiting period and is using the Wi-Fi of his kind neighbour.
Logged

jelv

  • Helpful
  • Kitizen
  • *
  • Posts: 2054
Re: Plusnet
« Reply #3 on: December 15, 2018, 05:28:22 PM »

Logged
Broadband and Line rental: Zen Unlimited Fibre 2, Mobile: Vodaphone
Router: Fritz!Box 7530

pooclah

  • Reg Member
  • ***
  • Posts: 151
Re: Plusnet
« Reply #4 on: December 15, 2018, 05:54:54 PM »


I’m not sure but I’ll pass on that link - thank you.
Logged

j0hn

  • Kitizen
  • ****
  • Posts: 4093
Re: Plusnet
« Reply #5 on: December 16, 2018, 04:32:31 AM »

He rang them just before you posted at 4:50pm and it was busy, and you're surprised by that?
Peak of the peak.

Wait times have increased, but they have a number of ways to contact them.

If he wants an instant answer at peak from a UK rep he's probably gonna have to pay more than he does now.

I switched to Plusnet in October and couldn't be happier. I've had to contact them twice about different queries and was answered within 5-10 mins both times.
I didn't call at peak time.
Logged
Talktalk FTTP 550/75 - Speedtest - BQM

Chrysalis

  • Content Team
  • Addicted Kitizen
  • *
  • Posts: 7382
  • VM Gig1 - AAISP L2TP
Re: Plusnet
« Reply #6 on: December 16, 2018, 09:28:59 AM »

We all have different standards I suppose.

I expect no queue at all off peak and your quoted 5-10 mins would be reasonable at peak.
Logged

Ronski

  • Helpful
  • Kitizen
  • *
  • Posts: 4300
Re: Plusnet
« Reply #7 on: December 16, 2018, 12:10:57 PM »

I would suggest calling first thing in the morning, they used to have a graph which showed the average call wait time over the course of the previous 24 hours but that seems to have been changed.

http://www.plus.net/supportpages.html?a=212&helpheader=rhmcallstats
Logged
Formerly restrained by ECI and ali,  now surfing along at 390/36  ;D

pooclah

  • Reg Member
  • ***
  • Posts: 151
Re: Plusnet
« Reply #8 on: December 16, 2018, 04:24:29 PM »

He rang them just before you posted at 4:50pm and it was busy, and you're surprised by that?

Surprised that they were busy – no.  Surprised that the estimated waiting time to talk to somebody was 45 minutes – yes.

If he wants an instant answer at peak from a UK rep he's probably gonna have to pay more than he does now.

He is aware of this and as this is the second time in a matter of weeks that he’s had this problem,  the difficulty contacting Plusnet and getting them to accept there is a problem without jumping through hoops he is considering changing provider.


Logged

pooclah

  • Reg Member
  • ***
  • Posts: 151
Re: Plusnet
« Reply #9 on: December 16, 2018, 04:26:36 PM »

I would suggest calling first thing in the morning, they used to have a graph which showed the average call wait time over the course of the previous 24 hours but that seems to have been changed.

http://www.plus.net/supportpages.html?a=212&helpheader=rhmcallstats

Thanks for the tips  Ronski, I’ve no idea if he’s aware of that page but I’ll pass the link on. 
Logged

kitz

  • Administrator
  • Senior Kitizen
  • *
  • Posts: 33879
  • Trinity: Most guys do.
    • http://www.kitz.co.uk
Re: Plusnet
« Reply #10 on: December 16, 2018, 11:51:33 PM »

The call wait times are dreadful.  They've been promising for years it would get better, but it never has.   Agree it depends on what time of day you call.


Although saying that I was shocked a while ago whilst ringing up for someone else at about 2pm ish. I'd said to them, it may be a while before I get through and carried on having a convo with the person whose line it was.   Only to be totally surprised when the call was answered within a couple of mins.  Typical - make me out to be liar  :lol: :lol: 
Logged
Please do not PM me with queries for broadband help as I may not be able to respond.
-----
How to get your router line stats :: ADSL Exchange Checker

adslmax

  • Kitizen
  • ****
  • Posts: 1937
Re: Plusnet
« Reply #11 on: December 25, 2018, 10:51:15 AM »

PN are going downfalls lately. I lost faith in PN now and can't wait to get out of this <deleted> company.

[Moderated edited.]
« Last Edit: December 25, 2018, 02:23:35 PM by burakkucat »
Logged
 

anything