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pooclah:

I didn’t realise how bad this budget ISP had got.

My son is with them and has no dial tone on his landline and no internet.  He’s just rang them to report the issue only to be informed that there is a 45 minute waiting time.  Who is going to stay on hold that long?

burakkucat:

--- Quote from: pooclah on December 15, 2018, 04:51:57 PM ---He’s just rang them to report the issue only to be informed that there is a 45 minute waiting time.

--- End quote ---

  :(  :o  :-X

pooclah:

I think it’s shocking.  For now he’s put off calling them until he can get a shorter waiting period and is using the Wi-Fi of his kind neighbour.

jelv:
Has he tried reporting it on-line: https://www.plus.net/my-account/tools/phone-troubleshooter

pooclah:

I’m not sure but I’ll pass on that link - thank you.

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