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Author Topic: 20p  (Read 606 times)

rongtw

  • Member
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  • Posts: 92
20p
« on: November 22, 2018, 11:47:19 AM »
I cannot believe Plusnet  ::)  Last month they messed up my payment and to say sorry they paid this months bill , or so i thought  ???  But there is £0.20 pence outstanding , i have now had my connection capped  :-X ALL for 20p and their  failed billing page wont even load  :no:
« Last Edit: November 22, 2018, 02:37:30 PM by rongtw »
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rongtw

  • Member
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  • Posts: 92
Re: 20p
« Reply #1 on: November 22, 2018, 02:39:13 PM »
Now i cant even get logged into member centre , The server at portal.plus.net is taking too long to respond  :lol:
 
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j0hn

  • Kitizen
  • ****
  • Posts: 2356
Re: 20p
« Reply #2 on: November 22, 2018, 03:29:00 PM »
I joined about 6 weeks ago.
2 billing cycles and no issues.
portal loading fine here, can view all my bills.
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Plusnet FTTC 80/20 -  ECI now Huawei cab
retx low @ 3dB target SNRM
Zyxel VMG1312-B10A bridged with 1508 MTU + Asus RT-AC68U running Asuswrt-Merlin

dee.jay

  • Reg Member
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  • Posts: 227
Re: 20p
« Reply #3 on: November 22, 2018, 04:59:06 PM »
We'll do you proud.

Tosh.
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Sky FTTC 69/17 @ 3dB SNR - HG612
AAISP FTTC 67/16 @ 3dB SNR - HG612
Routed by pfSense on VMware ESX 6.0
~600M Huawei cabinet

rongtw

  • Member
  • **
  • Posts: 92
Re: 20p
« Reply #4 on: November 23, 2018, 07:23:25 AM »
10 years ago i joined plusnet , when it was good but has gradually gone down hill particularly on support  :no: :no: 
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Weaver

  • Addicted Kitizen
  • *****
  • Posts: 6969
  • Retd sw dev; A&A; 4 × 7km ADSL2; IPv6; Firebrick
Re: 20p
« Reply #5 on: November 24, 2018, 02:26:46 AM »
This is the problem if management starts viewing things such as customer service and support as ‘cost centres’, things that just eat money and do not earn anything. A steady campaign of skimping means a slow decline but they have saved a little money.
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