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Author Topic: Problem Unlocking HG612 Time out issue  (Read 8154 times)

d2d4j

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Re: Problem Unlocking HG612 Time out issue
« Reply #30 on: November 11, 2018, 02:40:38 PM »

Hi mikey

It could be auto sensing

So to be sure, set your win10 ip to 192.168.1.100 subnet 255.255.255.0 leave gateway blank and plug win10 network into switch.

Plug lan2 from hg612 into switch

Then do your reflash

Then follow as previous to change hg612 network for lan2

Once done, change win10 network to dhcp and test. If works as expected, becauseit would already be on your network, your Mac should then be to see it to login

The. Plug lan1 of hg612 into your ATC wan and phone line into hg612, set your correct credentials for pppoe in ATC, and you should be good

Many thanks

John
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mikey6283

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Re: Problem Unlocking HG612 Time out issue
« Reply #31 on: November 11, 2018, 05:10:50 PM »

John

The parameters you have given  i have already set , I don't have any switches. I use the Win 10 to do the software update, however i cannot tell if it modem has been updated. Just tried again and it will not access the hg612. It worked a couple of days ago . I have cleared the cache and no virus software is running.

 If i could load and access the modem the rest i am happy with that.
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mikey6283

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Re: Problem Unlocking HG612 Time out issue
« Reply #32 on: November 12, 2018, 07:48:54 AM »

 Hi d2d4j

 I some how managed to get back into hg612 on 192.168.1.1,  i followed you instruction to change modem ip to 10.0.1.254 however i get a error message pointing to DCHP server section  regarding the IP 192.0.1.2 -254  see screenshot , so i didn't submit so not to cause any problems.

 Is it ok to submit and clear the error message  or do i need to change anything in this section?
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d2d4j

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Re: Problem Unlocking HG612 Time out issue
« Reply #33 on: November 12, 2018, 08:20:13 AM »

Hi mikey

Many thanks and excellent news

You may as well complete the dhcp range, so place a tick in enable and change the dhcp range to 10.0.1.10 to 10.0.1.11

At same time make sure you set hg612 to 10.0.1.254 save and then login back in and disable dhcp save and reboot

Check you can see the hg612 login screen and you should be good

Many thanks

John
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jelv

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Re: Problem Unlocking HG612 Time out issue
« Reply #34 on: November 12, 2018, 08:54:54 AM »

When I dug out my old HG612 to try the procedure I posted earlier, as I tabbed off of the IP address it automatically changed the DHCP to the correct subnet which was why I didn't say anything about that in the instructions. Odd that it didn't for you this time. I think it must have done it the first time you changed the IP or you would have had the issue you are seeing now.
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mikey6283

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Re: Problem Unlocking HG612 Time out issue
« Reply #35 on: November 12, 2018, 05:14:18 PM »

Jelv & d2d4J

 I  am still having problems but this is different now , i followed you suggestion in changing ip address to 10.0.1.254 and DHCP see screenshots now when i submit it states at the bottom left waiting for 192.168.1.100 after 15 minutes or so it crash see screenshots and then i have to do a soft reset for 5 seconds to get back to normal.

Not sure what the problem is now ?

Sorry
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d2d4j

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Re: Problem Unlocking HG612 Time out issue
« Reply #36 on: November 12, 2018, 05:55:58 PM »

Hi mikey

Sorry I thought jelv and others had answered this earlier in posts sorry

Make the changes as above and when you changed them, change your win10 IP from 192.168 range to 10.0.1 range. Then using your browser, goto http://10.0.1.254, login and your finished.

Many thanks

John
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mikey6283

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Re: Problem Unlocking HG612 Time out issue
« Reply #37 on: November 12, 2018, 07:22:44 PM »

d2d4j

 I made the change however as i mentioned in my previous reply today with the screenshots.  When i submit the changes it crashes out after 15-20 minutes.

Any solution would be appreciated.
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d2d4j

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Re: Problem Unlocking HG612 Time out issue
« Reply #38 on: November 12, 2018, 08:21:58 PM »

Hi mikey

Many thanks

The browser at that moment is giving a correct error as your win10 pc is not on the same network as the hg612

So in a nutshell

Set the hg612 for 10.0.1.254 as you have done

Browser will error - shutdown browser

Change win10 IP address to 10.0.1.100 subnet 255.255.255.0 no gateway

Open a browser and goto http://10.0.1.254

Login

Confirm successful login

Plug hg612 into a LAN port on ATC

Change win10 IP address to dhcp

Check you can access hg612 from your Mac

Put your win10 pc into your not normal network

Check you can access hg612 from win10

If successful, plug phone line into hg612 and ATC WAN to LAN1 of the hg612. Leave hg612 LAN2 connected to ATC LAN port

Check internet

Everything should then be working

Many thanks

John
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mikey6283

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Re: Problem Unlocking HG612 Time out issue
« Reply #39 on: November 12, 2018, 09:40:53 PM »


Hi

 The problem is that when i click submit it takes awhile to save the changes and then it crashes out.Therefore it will not save the changes. Please see the screenshots you will see at the bottom left waiting for 192.168.1.100. Therefore i have to reset the hg612  for 5 seconds to get back to the admin.
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mikey6283

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Re: Problem Unlocking HG612 Time out issue
« Reply #40 on: November 12, 2018, 09:56:35 PM »

d2d4j

 Thank you sorted , took a few moments for the penny to drop. Thanks again for your help and patience,
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d2d4j

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Re: Problem Unlocking HG612 Time out issue
« Reply #41 on: November 12, 2018, 10:49:50 PM »

Hi mikey

Many thanks but your thanks should be for all before me. Jelv bcat John and everyone.

Glad it’s working, the stats side is another matter and hopefully your not an obsessive re stats. There just a point intime and everything is fluid

Many thanks

John
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