When I finally got my VDSL fixed about 2 years ago I was told FTTP would be coming to my house soon
During this Summer I seen BT installing cables along my road & added a new box to the top of the pole on the road
3 months ago the BT availability checker said FTTP was available to my house
I had stayed with BT during the Summer due to the FTTP & organised a 2 year contract getting £30 off each year & they said they would upgrade me to FTTP if it became available
I rang BT & asked them to upgrade me, we agreed a continuation of our existing contract & they would upgrade me for free
The 1st engineer they sent out didn't turn up, cut off my broadband & didn't install the FTTP, I had to ring up & it took 2 days to get my VDSL working again. BT gave me a personal contact to get things sorted.
The next engineer turned up but didn't install the FTTP because work needed to be done to 1 of the poles
Then BT said no work needed to be done to the pole & they sent out 2 engineers & they installed the FTTP; Fibre cable into the house & Fibre modem attached to the wall. BT sent me out the wrong Home Hub 6 - I needed 1 with a ethernet-WAN port so I had to ask them for 1 & send the other 1 back.
I have attached a pic of my NTE
I use my Billion router instead of the BT 1 because I don't want people parking outside my house using BT-Wifi