@Ezzer, that's from the Myths and Legends document isn't it? Worth putting that up, definitely.
Everyone - it seems to me then that many people, myself included in the case of one of my phone lines in particular, are really at a disadvantage by the assumption in this that there's only ever one "day 1" in the life of a phone line.
Users who have been using ADSL for a long time, from before the time when physical remedial work has been done one their line, or before they have improved routers and other aspects of their hardware and environment, are it seems to me forever tarred with the FTR derived from this one-and-only ten day period. So if you start a new service, make sure you start "fast" and do everything right from day one, so as to get a better service guarantee and a chance of getting "faults" fixed where "faults" are droops in performance, whereas the ancient customer or the customer who was simply unlucky during the ten day period, be it with weather, environment, noise environment or deeply unwise choices of in-premises wiring, unwise router or microfilter choice etc will be penalised forever.
My recent experience with a moronic support department at a well-known ISP was that even though I had been an ADSL user with that same ISP since 2004, before IPStream Max became available in the area, was that the ISP was still quoting numbers at me that they seemingly were obtaining from BT Wholesale and that were so out of date that they were still trying to talk to me about my line as if it were "capable of 500kbps" despite it having run all year for the last couple of years at well over 1.5bps on the Max service after a free upgrade. Or perhaps they just found it all too confusing and should visit this site from time to time.
Has anyone else had the experience of getting stuck with an ancient "first 10-day" period? Is there a way to get unstuck?
It seems to me that Openreach would do well to offer more premium chargeable services to end users surrounding ADSL installation. I would have thought that it would be better to offer an option for end users to be able to get expert advice from a specialist engineer before and after the initial period, and for the user to be able to then make changes or improvements or as Openreach to help with this, and then optionally ask for a second test period to see how the recommended or improved plan works out. And I would expect all of this to be chargeable. But small business users particularly would be able to get a much less random outcome.
Does anyone know if Openreach can be booked directly simply to carry out a line assessment? And then to recommend chargeable line upgrade work that the user can pay for, rather than just fixing "faults"?