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[Ronski]

Just to point out my issue with my line is that despite it having very low es it has been capped and had high interleaving for 2 years. Any request to TT is met with "your speed is within expected range" so they hide behind this to avoid calls to BT.

Stuart

I doubt very much that you'd have much luck with PN on that one, although doesn't changing ISP trigger some sort of DLM reset.

[dee.jay]

No problems at all disagreeing, my friend. You have obviously had a couple of poor customer-care instances, and quite rightly so, you have formed an opinion based upon that.

Like you mention above, I do deal with various providers on a daily basis, and IMHO (and that is all it is, as I'm not affiliated to any ISP whatsoever), I feel Sky's tech-team are one of the best there is.

I will admit, we get to speak directly to the 'Tier 2 techies', whereas you might be directed through their 'Tier 1 support' first ?? If so, I can see where your comments arise ... as a percentage of the Tier 1 support will just be script reading, the same for most ISP's support desk. 

Ah, then our experiences are different. I do wish I could get straight to the Tier 2. I am a Networking Engineer by trade, and am a CCIE, I allegedly know what I am doing
The early SFUP days were specialist Fibre Support engineers- those guys were amazing.

[broadstairs]

I doubt very much that you'd have much luck with PN on that one, although doesn't changing ISP trigger some sort of DLM reset.

Yes I believe it does. However by going over the head of TT to BT last year I got the cap removed and back on fp but it lasted about 24 hours before DLM slapped it all back on. I am convinced there is a problem on my line but cannot get it taken seriously.

Stuart

[Ronski]

I think you will struggle getting PN to fix that, although as John said on the speed profile with double the allowable ES you may well be OK.

I take it there's no news on VM going live round your way then?

[Weaver]

I fear Black Sheep, as he mentions, might be getting to the good people within Sky, as he points out, but I would not know.

I hear good things about IDNet. But in the end, you have to decide what you want to spend your money on, beer or ISPs.

[Ronski]

I hear good things about IDNet. But in the end, you have to decide what you want to spend your money on, beer or ISPs.

LOL, my monthly beer bill certainly wouldn't cover my monthly broadband bill.

[kitz]

Just to point out my issue with my line is that despite it having very low es it has been capped and had high interleaving for 2 years. Any request to TT is met with "your speed is within expected range" so they hide behind this to avoid calls to BT.

Stuart

I would think, bearing in mind your other points then either Plusnet or IDNet.   The migration should reset DLM because of the different profile, although you will have to bear in mind that the new default profile will likely mean a short period of time with Interleave.   In view of the fact that you've said several times that you get a lot of localised thunderstorms, then the Speed Profile should benefit you. 

I had to phone Plusnet last week on behalf of another user.  It wasn't great that I had to wait about 20-25mins for them to answer the call, but when I did get through the person was extremely helpful.

[broadstairs]

Do we know which ISPs use speed profile pray least would be amenable to changing to it?

Stuart

[kitz]

Do we know which ISPs use speed profile pray least would be amenable to changing to it?

https://kitz.co.uk/adsl/DLM.htm#dlm_stability_level

BT - You many have to request. 
IDnet - I think they do, but haven't had it officially confirmed.