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Author Topic: New Consumer Protection Rules  (Read 215 times)

rongtw

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New Consumer Protection Rules
« on: September 26, 2018, 07:17:50 AM »

Just been reading this , will it make ISP,s change ? https://www.ispreview.co.uk/index.php/2018/09/new-consumer-protection-rules-for-uk-phone-and-broadband-isps.html
 Communications providers must introduce policies for identifying vulnerable customers such as people with learning or communication difficulties or those suffering physical or mental illness or bereavement to ensure they are treated fairly. For example, broadband providers must now offer disabled users access to priority fault repair, third party bill management and accessible bills.

As a disabled person its about time ISP,s realize people like me rely on our service
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jelv

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Re: New Consumer Protection Rules
« Reply #1 on: September 26, 2018, 07:27:53 AM »

Interesting. I've lost count of the number of times I've seen posts on the Plusnet forums where people have issues trying to deal with relative's accounts where the account holder is unable to deal with issues themselves.
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Line rental: Pulse8, Broadband: AAISP Home::1 FTTC 80/20, Mobile: id Mobile

Weaver

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Re: New Consumer Protection Rules
« Reply #2 on: September 26, 2018, 09:07:12 AM »

I would like to know more about the idea of support for disabled users and I hope my ISP might start taking that seriously.

Strongly agree with rongtw
« Last Edit: September 26, 2018, 09:09:42 AM by Weaver »
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anything