I just had to phone PN again as I've had emails saying our DD failed and has been cancelled. We migrated away on the 10th August yet are still being billed (I phoned last week about this - they said cancel DD). The guy told me it was due to changes to the billing system, so I told him these problems have been going on for years and are certainly not a recent problem, and as for the new billing system its terrible, much worse than before. I've just had an email saying our cancellation will take place today, the service agent assured me that the last incorrect invoice will be credited in full, unfortunately as the billing system doesn't show credits since the update I won't know, or be able to access it if I ever get an email.
@Kitz Yes the layout of the webpage has changed, but the layout of the actual bill is exactly the same - I've had to log in once a month to print the invoice for the last five years. The new web page layout has drop downs for bills, which unfortunately does not show credits, the overlay has no option to print so you have to use Ctrl P (how many people will know that???) which cuts parts off, the resize for the overlay doesn't work properly either. Also if you click view payments, it doesn't find any.
As part of my job I have to login to some suppliers sites to download invoices/credits and this is by far the worse one. Most suppliers will email PDF invoices through which is nice and easy.
PS. Just had yet another email saying we've cancelled the DD.