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[Ronski]

Our billing issue is still ongoing, received an email from a debt recovery company this morning. Called Plusnet yet again and they can see all the notes which clearly say the bill should be cancelled and not sent to debt recovery. I insisted on speaking to a manager, so they said one will call me back, which he did, so hopefully this will finally be resolved. Also spoke to the debt recovery company, the are going contact the manager I spoke to and have put the debt on hold.

[rongtw]

Reading the forums i am surprised another fine is not on they way , people still get charged after they left 
I Paid last months bill on the 12th , looked like all was ok as i pay with debit card so payment goes same day from my account ??  well you would think so  But with plusnets new system for some reason  it did not get taken until yesterday ?
As its 3 week since i paid no money in account  :no:so getting charge for overdraft .
I complained Via Twitter as phone line was 30 mins wait  at 0800 , any how Twiiter reply was good    yes as its our mistake they credited my next months bill Free