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Author Topic: Ofcom Force More Contract Clarity for UK Broadband and Mobile Users  (Read 485 times)


  • Content Team
  • Kitizen
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The national UK telecoms regulator has today proposed new rules that will require phone / broadband ISPs, Pay TV and Mobile operators to inform customers when they approach the end of their minimum contract period, which might also help to encourage more switching within the market and save consumers money.

At present Ofcom states customers who bundle their landline and broadband services pay, on average, around 20% more when they are out of contract and more than 20 million customers are currently outside their minimum contract period. On top of that more than 10 million are on deals with an automatic price increase at the end.

We should point out that some ISPs already notify consumers when their contract is nearly at an end, although this certainly isn’t universal and many will simply leave the onus to their end-users.

    Lindsey Fussell, Ofcom’s Consumer Group Director, said:

    “We’re concerned many people are paying more than they need to – particularly those who are out of contract.

    Customers have told us they want to be alerted when their phone, TV or broadband contract is coming to an end, and get advice on their options. Under our plans, providers would have to do exactly that.”
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