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Author Topic: Response time to issue (ticket) raised by email  (Read 463 times)

St3

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Re: Response time to issue (ticket) raised by email
« Reply #15 on: July 30, 2018, 08:16:55 PM »

AAISP would be awesome if they did a phone package too... eg unlimited landline calls like most other isp`s.
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jelv

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Re: Response time to issue (ticket) raised by email
« Reply #16 on: July 30, 2018, 08:34:17 PM »

Have you ever worked out how many phone calls you'd have to make to cover the cost difference between the unlimited calls package and one of the providers such as Pulse8 who don't cross subsidise their broadband with extortionate line rental or rip-off call charges?
« Last Edit: July 30, 2018, 08:56:46 PM by jelv »
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Line rental: Pulse8, Broadband: AAISP Home::1 FTTC 80/20, Mobile: id Mobile

St3

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Re: Response time to issue (ticket) raised by email
« Reply #17 on: July 30, 2018, 10:00:11 PM »

I did think about using pusle8 but i hear they have no control panel to manage phone details etc ?
« Last Edit: July 30, 2018, 10:04:02 PM by St3 »
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jelv

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Re: Response time to issue (ticket) raised by email
« Reply #18 on: July 30, 2018, 11:42:19 PM »

I did think about using pusle8 but i hear they have no control panel to manage phone details etc ?

True. It's very basic, you sign up, they send you itemised bills and take the money via DD. No portal etc.

But then keeping it very simple is one way to keep the costs down.
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Line rental: Pulse8, Broadband: AAISP Home::1 FTTC 80/20, Mobile: id Mobile

Weaver

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Re: Response time to issue (ticket) raised by email
« Reply #19 on: July 31, 2018, 03:29:42 AM »

@ST3 I think AA are intending everyone to move over to VoIP. I use their phone service but I have not had much luck getting actual VoIP to work over my DSL, possibly because I have three lines or because they are slow, or because I have too much latency, or have not reserved enough bandwidth for VoIP. But I have also had problems getting the hardware to work and am too ill and exhausted to debug it. Anyway, it doesn't matter as it turns out, because AA’s phone system can redirect calls to any other number so I have just got inbound calls redirected to Janet’s mobile phone and we make outgoing calls using mobile phone exclusively anyway. So the landline is heading for being obsolete with us, and also landline charges are just a waste of money.
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