@ST3 I think AA are intending everyone to move over to VoIP. I use their phone service but I have not had much luck getting actual VoIP to work over my DSL, possibly because I have three lines or because they are slow, or because I have too much latency, or have not reserved enough bandwidth for VoIP. But I have also had problems getting the hardware to work and am too ill and exhausted to debug it. Anyway, it doesn't matter as it turns out, because AA’s phone system can redirect calls to any other number so I have just got inbound calls redirected to Janet’s mobile phone and we make outgoing calls using mobile phone exclusively anyway. So the landline is heading for being obsolete with us, and also landline charges are just a waste of money.