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Author Topic: WOW plusnet  (Read 570 times)

rongtw

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WOW plusnet
« on: July 29, 2018, 08:01:21 AM »

Unbelievable  plusnet have said  " From September 2018 we’ll be moving to a brand-new billing system "  only taken 10 years  :no:
But the news is not that easy to find , Jonho only said Invoice changes ?   the link to the FAQ tells you about the NEW system
https://community.plus.net/t5/Service-Information/New-Invoice-Changes/td-p/1555980

Forum thread here https://community.plus.net/t5/My-Account-Billing/New-Invoice-Changes/m-p/1555979#M31047
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Ronski

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Re: WOW plusnet
« Reply #1 on: July 29, 2018, 09:46:10 AM »

That's incredible  :o  I wonder if they will now email invoices, it's always bugged me that I have to login and print a webpage to get a hard copy of the invoice.

Unfortunately I'll never get to see it first hand, I was still using them at work but we are now in the process of moving our works broadband to our VOIP provider who uses a local ISP. We've recently had some VOIP issues, and our VOIP provider has said it's a problem with our broadband. PN said we've checked your line and it's fine, that was pretty much it, and its a business account. The new provider is actually cheaper.
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Formerly restrained by ECI and ali,  now surfing along at 388/21  ;D

jelv

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Re: WOW plusnet
« Reply #2 on: July 29, 2018, 10:46:42 AM »

10+ years in the making so they should have had time to test it all properly so we shouldn't see anything like the TSB disaster. But we are talking about Plusnet...
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Line rental: Pulse8, Broadband: AAISP Home::1 FTTC 80/20, Mobile: id Mobile

rongtw

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Re: WOW plusnet
« Reply #3 on: July 29, 2018, 04:21:17 PM »

jelv , going by past performance it wont go well  :lol:
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jelv

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Re: WOW plusnet
« Reply #4 on: July 29, 2018, 05:07:53 PM »

My prediction is that there will be loads of issues for people still on old products or having special discounts. I wouldn't bet against issues with referrals as well.
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Line rental: Pulse8, Broadband: AAISP Home::1 FTTC 80/20, Mobile: id Mobile

rongtw

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Re: WOW plusnet
« Reply #5 on: July 30, 2018, 06:44:10 AM »

Reading the forum , the call centre and chat staff dont know what is going on and cant answer questions  :no: and i asked on Bookface what was happening ?  surprised i still not got a reply to my question 24 hours later 
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St3

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Re: WOW plusnet
« Reply #6 on: July 30, 2018, 10:00:59 PM »

So happy i'm no longer with them
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