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Author Topic: EE and sky ! i am fed up  (Read 376 times)

jennywilliams

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EE and sky ! i am fed up
« on: July 15, 2018, 11:46:36 AM »

hello,
I was with EE broadband, now with Sky, and it's awful. Anyone else getting slower speeds with Sky than with their old ISP?
originally I was with Orange broadband then they became EE and I got 2-3mbps. Rubbish I know, but I just did a speed test on my new Sky broadband because it seemed slow and this is the result: 0.69mbps down, 0.64mbps up ???

Has anyone else had this? how do I get them to stop throttling my speed? Or will I just have to go back to my old ISP, given that Sky can't hack it with 4 devices wirelessly connected to a router with 4 ethernet ports on the back of it? :-[

jenny

DaveC

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Re: EE and sky ! i am fed up
« Reply #1 on: July 15, 2018, 11:54:27 AM »

First thing I suggest is to type your phone number into BT's DSL checker:

https://www.dslchecker.bt.com/

What speeds does that suggest you should be receiving?  This should tell you what your physical copper phone line (owned/maintained by BT Openreach, regardless of your ISP) is capable of achieving.
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boost

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Re: EE and sky ! i am fed up
« Reply #2 on: July 15, 2018, 01:03:11 PM »

What Sky router you got?

Any idea what your synch speed / attenuation / SNRM is?
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Weaver

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Re: EE and sky ! i am fed up
« Reply #3 on: July 15, 2018, 02:20:40 PM »

And welcome, Jenny!

It could be that you have a problem with your line, with the physical setup in your house or you just need a decent ISP, too early to tell. But speeds such as that are absolutely ridiculous.

I am wanting to know what the value of a number called ‘downstream SNR margin’ is? Apologies sincerely if you are an expert in all things DSL, btw. I will adjust language accordingly, of course.
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burakkucat

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Re: EE and sky ! i am fed up
« Reply #4 on: July 15, 2018, 09:04:07 PM »

Welcome to the Kitz forum, Jenny.  :)

I appreciate that you have been asked a number of different questions, by various members, which may be a little bit daunting. However there are reasons behind those questions, so answer those that you can. If you are uncertain or do not understand, please say so and we will try to help.
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Weaver

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Re: EE and sky ! i am fed up
« Reply #5 on: July 15, 2018, 10:45:44 PM »

Indeed, 50p in the swear-box for extreme use of jargon on my part in that earlier post.
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