Broadband Related > ISPs

“Virgin” Media - where are we nowadays ?

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Weaver:
I seem to recall reading about grumbling VM users talking about throughput droop at certain times and in certain geographic areas particularly, that plus rumours about upstream being weird and allegations of throttling / shaping. Is any of that stuff true?

chenks:
very much true.
and there are still times where an area will lose internet/tv completely for hours/days.

niemand:
Throughput yes, though way better than it used to be, upstream throttling was widely advertised and has been turned off, as has shaping.

Neither of those were controversies, both were detailed per Ofcom guidelines.

nallar:
Customer support still sucks.

The provided router is flawed (even when in modem mode) and there's no way* to use your own modem. Getting them to acknowledge that there is a problem is difficult, getting something done about it is nearly impossible.

Speeds are okay for me, on the forums people are still moaning about utilisation issues which get pushed back seemingly forever.

Weaver:
How much of the network is still straight coax as opposed to the new hybrid FTTx / coax thingummy?

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