I thought things were stabilising so I reconnected my second line this morning. Sadly in the last hour I've lost sync several times and re-synced. At one point my 'troublesome' connection actually synced at approximately 9M/2M for moment
. Sadly the line test on the CIX control panel is still coming back as negative and I fear DLM will send its wrath my way overnight due to the number of re-syncs in a short timeframe
. At the moment my DrayTek Vigor 2862 is connected to my 'troublesome' line, so I can't get a QLN or Hlog to see if much has changed to clearly indicate a problem (though I expect they'd still be alright as I think this is intermittent). However, this is the worst I've had it so far, so I think the fault is slowly developing which is good news I guess as eventually it should show up as a problem that I can report with some certainty of it being found by an engineer.
EDIT: BINGO! Fault detected, 'dis one leg in network' - access not required. Good news? Also syncing at 8141 again.
EDIT 2: Hmm, the trouble report just got rejected... it said: "Trouble Report Rejected - Care level is Total Care, 24Hr access is not provided OR 24Hr access value is 'N' and earliest available and latest available times are not provided." yet it didn't give me an option to specify that. Now I've done a line test again and it's coming back as 'PASS'
. Re-synced again at 38889 with the phone working normally. Previously there was crackling on a phone call and then nothing at all for a while, now it appears to sound normal and is working again. What shall I do?
EDIT 3: Just wondering if I should call CIX and tell them about the trouble report being rejected due to something regarding 24 hour access not being provided. My line isn't total care either, it's high care, so I find that puzzling. I assume the original trouble report will have notes of some type about the original fault.
EDIT 4: After checking the notes on CIX's control panel, I see it mentions fault location as 'CE' (customer equipment?) which I didn't notice before even though it said fault report advised as 'yes' and that it was in the network. Looking that up I notice CE is the bit between the DP and the NTE, so I'm wondering if it could perhaps be a loose wire behind the master socket causing me this. However, I face a small problem if I'm right... doesn't Openreach charge a hefty fee if it turns out to be something within the boundary of the property (including something as simple as a loose wire behind the test socket faceplate for example)? I know I'm not allowed to touch the wiring behind the test socket faceplate, or so I believe anyway. Possibly a blessing in disguise that the trouble report was rejected if it turns out it's actually something at the master socket.
EDIT 5: After much consideration I decided to take a quick look at the wiring just to see if I could spot any possible issue, knowing I would be charged by the engineer if it happened to be wiring within the premises. I found a wire making and breaking which may well have been the culprit, so redid it and so far all is fine. I did a quiet line test as I opened the box and crackling started immediately, so I think it's fairly certain that it was the cause of the problem. When I redid the wire and put the box back the QLT was quiet, as it should be. If the line appears to be behaving over the next day or two then and DLM takes negative action overnight then I'll attempt to request a DLM reset for the line which was troublesome instead of waiting an eternity for fastpath to be restored.