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Author Topic: Speed issues with AAISP  (Read 3976 times)

johnson

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  • Posts: 330
Re: Speed issues with AAISP
« Reply #135 on: July 06, 2018, 11:42:26 AM »

Don't forget the various Xdb attenuators,  :D.
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Jon21

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  • Posts: 59
Re: Speed issues with AAISP
« Reply #136 on: July 06, 2018, 01:09:22 PM »

VM's stuff is good when it works. Don't expect useful customer support. If there's a flaw with the hardware they supply you're stuck with it, even if you're a business customer (google "Puma 6"). If you don't get the speeds you're supposed to, you'll probably not have any luck getting it fixed. You'll get a reference number and a review date. At the review date, nothing will change, and you'll get another review date.

It's a shame that in many areas VM have a monopoly on "superfast" broadband.

That's if you can even get them to acknowledge that there is fault. Usually, they just bury their heads and proclaim there is nothing wrong. At peak times, I was having issues with upstream congestion which resulted in the upload speed being half of what it should of been (20Mb) and the latency being appalling. But nope, apparently there was nothing wrong. This was the thread I had running: https://community.virginmedia.com/t5/Speed/Intermittent-congestion/td-p/3562884

When the connection worked with VM, it was fairly decent. Any problems and you're pretty much left on your own, as their "support" is basically non-existent.
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Weaver

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  • Retd sw dev; A&A; 3 7km ADSL2; IPv6; Firebrick
Re: Speed issues with AAISP
« Reply #137 on: July 06, 2018, 02:05:33 PM »

@unocomms - and welcome to the Kitz forum unocomms. It's very good to have you! I keep hearing lots of good things about uno
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twinkletoes

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  • Posts: 11
Re: Speed issues with AAISP
« Reply #138 on: July 07, 2018, 01:29:26 PM »

Matt and co are always very helpful when issues arrive, an excellent ISP to be with as I've been with uno since 2011. :)

Sorry for going slightly OT here.

Steve
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