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Author Topic: Ofcom review of directory enquiries  (Read 100 times)

4candles

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Ofcom review of directory enquiries
« on: June 13, 2018, 03:18:32 PM »

Typical Ofcom - these rip-off merchants should have been reined in  years ago.



Ofcom has today published a consultation on directory enquiry (118) numbers, following a review of how people use these services, and the cost of calling them.

  We have been concerned about the rising cost of directory enquiry services. Last year we launched a Call Cost Review to ensure prices are transparent and fair.  In addition to the high prices that some directory enquiry providers charge, our review has found a lack of transparency and awareness of their cost. People are often paying much more than they expect. As a result, we are proposing to cap the cost of directory enquiries services at £3.10 per 90 seconds, which would bring prices back to 2013 levels.


  Today’s consultation closes on 22 August 2018, and we aim to publish our conclusions by the end of the year.
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Bowdon

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Re: Ofcom review of directory enquiries
« Reply #1 on: June 13, 2018, 07:56:13 PM »

I didn't know people still called directory enquiries these days  :-[
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4candles

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Re: Ofcom review of directory enquiries
« Reply #2 on: June 13, 2018, 11:46:40 PM »

Mostly I'd guess only those without web access and least able to afford being ripped off.   :(
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Weaver

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Re: Ofcom review of directory enquiries
« Reply #3 on: June 14, 2018, 02:36:00 AM »

Maybe old folks too who are not able to find out about the alternatives. £3 is unbelievable!
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jelv

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Re: Ofcom review of directory enquiries
« Reply #4 on: June 14, 2018, 09:14:06 AM »

£3.10 per 90 seconds is still a rip-off. When you call one of these services they offer (twist your arm) to let them connect you when you then carry on paying their exorbitant charges for what is likely to be a call to an 01 or 02 number.
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chenks

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Re: Ofcom review of directory enquiries
« Reply #5 on: June 14, 2018, 03:51:17 PM »

i suppose 118118 have to get the money to pay for their continual advertising somehow.
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