I'm not sure if this is the right category but I was wondering has anyone here dealt with DrayTek's technical support?
The reason I ask is because I've had to recently contact them regarding my DrayTek Vigor 2862's web interface and telnet freezing after a few days. I obviously use Telnet with the program I'm currently working on which fetches the DSL stats, graphs them and monitors them. The DrayTek Vigor 2860Vac doesn't freeze however.
So, I contacted them, a day or so later I was asked to provide screenshots of my configuration (but that would be a lot of screenshots since I don't know really what they are interested in seeing the most). I replied asking them if they could be a little more specific as to what they are interested in seeing first, but since then I've had no reply at all (approaching a week later). Technical support seems a bit slow if you ask me.