I understand the point made in favour of customer regulation, but I don’t agree. Customers are not accountable and not supervised. If they were then the company would be providing part of the moderation function, it would not be ‘customer-moderated’, but a cheapo hybrid, the worst of both worlds. The company is not fulfilling its obligations if it fails to provide staff members who are supervised, assessed and subject to at least some policies or guidelines. If a company engages in disgusting censorship, as in the example alleged, then that is up to them, as it is their show but then all right-thinking people can simply vote with their feet as it shows the company’s ethics up. That is the cost of the company not doing the right thing, losing the decent, thinking customers.
Sounds horrendous.
And welcome, rongtw!