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Author Topic: Plusnet Forum  (Read 3388 times)

rongtw

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Re: Plusnet Forum
« Reply #30 on: June 08, 2018, 01:01:59 PM »

Thanks Weaver  :)  and you make some good points  :cool:  i will remember when i go forward with this .

I managed to find where to make a Ticket WOW eventually and i said i wanted to make a official complaint you have to go through procedure i actually just got this reply
    

Dear Mr Willsher,

Thank you for your reply, sorry my response is a little late.

The reference for your complaint is the ticket reference:176227662. I'm part of the Senior Service High Level Escalations so I will deal with your complaint.

Thank you for nine years of loyalty, I can see during this time you have been an active member of our online community so being banned must be difficult to accept.

However the restriction were put in place due to a breach of the rules, I have to separate why you felt it necessary to breach these rules and take an impartial view on why the ban was applied. Whilst your loyalty is greatly appreciated the fact remains that the forums rules were breached so the ban will remain.


i have to consider my next action
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j0hn

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Re: Plusnet Forum
« Reply #31 on: June 08, 2018, 02:03:40 PM »

Quote
i have to consider my next action

Find something else to do with your time?

From reading the whole thread it sounds to me like you fed the troll, that's never a good idea.

They banned you and clearly the guv'nor has no intentions of removing that ban.
Do you really think someone more senior is going to make him remove the ban?
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chenks

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Re: Plusnet Forum
« Reply #32 on: June 08, 2018, 02:11:02 PM »

Do you really think someone more senior is going to make him remove the ban?

it would be interesting to see how far they let it go if it started to spread on social media etc etc.
are they really willing to lose a customer and a the "we'll do you proud" mantra being spoiled over it?

but it's plusnet and they don't care about existing customers, it's all about the churn for them, so they'd probably be happy to see a customer go.
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jelv

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Re: Plusnet Forum
« Reply #33 on: June 08, 2018, 02:29:45 PM »

Found out why chat didn't work: it needs third party cookies enabled.
« Last Edit: June 08, 2018, 03:36:45 PM by jelv »
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chenks

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Re: Plusnet Forum
« Reply #34 on: June 08, 2018, 02:37:33 PM »

Found out why chat didn't work: it needs third part cookies enabled.

hope they fully compy with GDPR  ;D
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rongtw

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Re: Plusnet Forum
« Reply #35 on: June 08, 2018, 02:58:01 PM »

I suppose really i should let go , but ,,,,,,,,,,, Forum rules https://community.plus.net/t5/Community-Announcements/Forum-Rules/td-p/1167432  there is no mention of using secondary accounts , for which they say now was the reason for the ban ?

@Chenks , yes that may be a good idea ?  create a stir on facebook   >:D  , as a ex forces i have wide audience on the groups :)
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jelv

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Re: Plusnet Forum
« Reply #36 on: June 08, 2018, 06:18:04 PM »

I went in to signing up as a new user on the forums which comes up with a load of other guff quoted below (it has lost the paragraph numbers).
The only bit that is relevant I found was:
Quote
impersonating other individuals or falsely representing one's identity or qualifications or posts made under secondary user names or other aliases for the purpose of either endorsing or denigrating others;
which implies that as long as you do not endorse or denigrate others, secondary user names are OK!

Quote
We know itís boring but so that the Plusnet Community remains a friendly, safe and helpful place for all its users, we have to set out some rules about how it can be used.
[/size]Before you start using the Community, please have a quick read through these terms which set out these rules. Weíve tried to keep these terms as short as possible and avoid annoying legal jargon so you can get on with using and contributing to the Community.[/color][/size]When these terms applyThese terms apply whether youíre posting, monitoring or just using the Community and it doesnít matter how you do this (e.g. they apply if you use a laptop, a desktop or a mobile device). By using the Community you agree to be bound by these terms.[/q]
[/font][/color]
  • If you take services from us, our full residential or business terms and conditions apply in respect of the use of those services instead of these terms.
  • If you take services from us, our full residential or business terms and conditions apply in respect of the use of those services instead of these terms.
  • Who can use the communityThe Community is available for you (whether youíre one of our customers or not) to use for your own personal use, which may include posting your views or responding to the views of other users of the Community. You canít use the Community for business or commercial purposes.
  • You must be sixteen years of age or over in order to use the Community.
  • Your accountWhen you use the Community you need to set up an account with your own username and password.
  • In respect of your Community account, you agree to:keep all login details safe and secure and not to share your password with anyone;
  • provide us with accurate and complete account details (and to keep these up to date);
  • adhere to any relevant sections of the Forum Rules around avatar, signatures or other account settings; and
  • be fully responsible for all use of your account and for any actions that take place using your account.
  • Except for your username, signature, avatar, name (if you choose to provide them), the date you registered and last visited the Community, and the number of total messages posted which must be visible, you can choose how much of your account information can be viewed by other Community users or your friends by changing your privacy settings. To protect your privacy and security, we would recommend that you use a username and avatar that does not identify you personally and that your username is different to the one you use to access other Plusnet services.
  • Ownership of content that we provideContent provided by Plusnet on the Community is protected by copyright, trademark and other applicable intellectual property rights.
  • Content provided by us on the Community is owned by us or licensed to us by third parties.
  • You must not, without our prior written consent, copy, publish, download, de-compile or modify our content or use any (or part) of our content, unless otherwise agreed in writing with us.
  • You may download or print a copy of any part of our content to which you have properly gained access solely for your personal, non-commercial use, provided that you keep all copyright, trademarks, logos or other proprietary notices intact. We reserve the right to withdraw this consent at any time.
  • Content you post on the communityWe want to encourage you to upload content to the Community so that other users may access and benefit from it but:we need you to only do this when youíve got all appropriate permissions to do so (for example you have the permission from anyone who has rights over or in the content);
  • you are responsible for all content that you upload or post on the Community or communicate to other users through the Community; and
  • you must comply with the content rules set out in paragraph 7 and our Acceptable Use Policy.
  • Content rulesWhen posting content (which includes posts and responses, other text, links, communications, software, images, sounds, data, or other information you provide) we ask you to be polite and considerate of other users and to generally follow our Forum Rules.
  • You must not upload, post, or otherwise transmit any content that includes any of the following inappropriate content:any personal information belonging either to you or any other person, such as full name, address, phone number, personal email addressand Plusnet reference numbers;
  • spamming or "bombing" the Community or individual threads with repetitive or meaningless postings, (or other excessive posting or padding posts), chain letters, or pyramid schemes, polls or petitions;
  • advertisements for other websites and services, promotions of products or services from other providers or other commercial solicitation or abuse of any company or product;
  • material we believe is likely to be objectionable to other users (such as libellous, fraudulent, unlawful, defamatory, pornographic, obscene, profane, racist, sexist, abusive, offensive, threatening or hateful content);
  • attacks (including "Flaming") against us or, another user or entity in such a way as to incite or perpetuate an argument or conflict; creating usernames to attack other users' identities;
  • impersonating other individuals or falsely representing one's identity or qualifications or posts made under secondary user names or other aliases for the purpose of either endorsing or denigrating others;
  • discussion of illegal activities or providing links to other websites containing such information;
  • discussions that veer off topic, are unrelated to resolving the issue at hand, are repetitive or campaigning;
  • posting or transmitting any information or software containing a virus, worm, Trojan horse, or other damaging or destructive component;
  • links directing users to any information or content that, if posted on the Community would constitute a violation of the Forum Rules our Acceptable Use Policy or these terms; and
  • content that has been banned by moderators or administrators.
  • We may take action under paragraph 8 below if you carry out any of the activities described above.
  • You and other Community users can report content they consider to be in breach of these rules via the ĎReport to Moderatorí button.
  • Use rulesWe ask you to be polite and considerate of other users and to generally follow our Forum Rules when using the Community.
  • You agree not to use the Community (or any part of it) to:damage, disable, overload or affect the operation of the Community;
  • collect email addresses or other contact information of other users from the Community by any means for the purposes of sending unsolicited emails or other unsolicited communications;
  • impersonate other users, moderators or any of our employees, or duplicate or clone the accounts of any other users, moderators or any of our employees;
  • solicit personal information, passwords or other personally identifying information for commercial or unlawful purposes; or
  • solicit participation in public discussion, debate, comment or activity outside this Community.
  • We may take action under paragraph 8 below if you carry out any of the activities described above
  • Rules around your user status and when and how you will "level-up" are available [here].
  • What we'll do if you misuse the CommunityWe take any misuse of the Community very seriously indeed, and therefore you agree to take all necessary steps to make sure that you:maintain your account as set out in paragraph 3.2;
  • comply with the content rules in paragraph 6; and
  • only use the Community as set out in the use rules in paragraph 7.
  • If we reasonably believe that you have misused the Community (or any part of it) in any way, then we may terminate your account, remove your content, and/or suspend or terminate your access to the Community without notice. Weíll be under no obligation to reinstate your account.
  • You agree to indemnify us (which means youíll financially compensate us) and any affected third party against all legal fees, damages and other expenses that we may reasonably incur as a result of any misuse of the Community (or any part of it).
  • Monitoring and moderating the CommunityTo effectively manage the Community, we may designate employees, customers or other users to act as moderators and administrators. These moderators and administrators are our only representatives authorised to manage the Community. However, we are under no obligation to you or any other person to oversee, monitor or moderate the Community.
  • To protect us and the integrity of the Community and ensure it remains a usable platform they may:move content to the correct area(s) of the Community;
  • warn users where they breach these terms, the Forum Rules, or our Acceptable Use Policy or these terms; and
  • have the power to terminate your account, remove your content, and/or suspend or terminate your access to the Community under paragraph 8.2.
  • Moderatorís notes will normally be added to posts where they have taken action. These notes are not to be removed or edited unless by a moderator or administrator.
  • Authorised Plusnet employees, moderator and administrators will be clearly identified as such (normally by their signature and/or using an official Plusnet logo as their avatar). Plusnet is not responsible for content provided by any Plusnet employee who is not designated as a moderator or an employee.
  • You are solely responsible for your interactions with other Community users. We reserve the right to (but have no obligation to) monitor disputes between you and other users.
  • We reserve the right to manage the postings on the Community to provide an orderly presentation of this information.
  • Our responsibility to youUnless paragraph 10.4 applies, we will never be responsible for:financial loss;
  • losses associated with data, information or content you submit to the Community that is lost or corrupted;
  • losses (like loss of profit and loss of business) that you may suffer if you have used the Community for business purposes;
  • any loss that was not foreseeable to you or us;
  • losses caused by your breach of these terms; or
  • any inability to use the Community, as we donít guarantee it will be available all the time.
  • Unless paragraph 10.4 applies, we exclude all conditions, warranties, representations or other terms which may apply to our Community whether express or implied.
  • Unless paragraph 10.4 applies, we wonít be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of the Community or to your downloading of any content on it, or on any website linked to it.
  • We donít exclude or restrict our responsibility to you for death or personal injury caused by our negligence or for our fraudulent misrepresentation or to any extent not permitted by law.
  • Responsibility for the contentThe majority of the content posted on the Community is created by members of the public the views expressed are theirs and we arenít responsible for them.
  • The content on the Community provided by us is for general information only and may relate to other usersí specific concerns or issues so it should not be taken as advice on which you should rely or take any action on the basis of.
  • We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with use of or reliance on any content displayed on the Community regardless of whether we posted it or another user of the Community posted it.
  • Suspension, withdrawal and terminationWe reserve the right to modify, edit, suspend or withdraw the Community and/or the information, content, videos, materials, products and/or services (or any part of them) available through the Community at any time without notice.
  • We reserve the right to suspend or terminate any account and use of the Community.
  • Personal informationYour use of the Community will involve you providing, and us using, some of your and other userís personal information. Our Privacy Policy provides further detail on how and why we do this.
  • Other things we need to tell youWe reserve the right to change these terms at any time, at our sole discretion. You are responsible for regularly reviewing these terms. Your continued use of the Community constitutes your agreement to all such terms of use.
  • If we delay in taking steps against your in respect of your breach of these terms that doesnít prevent us taking steps against you at a later date.
  • Each of the paragraphs and sub-paragraphs of these terms operate separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs and sub-paragraphs will remain in full force and effect.
  • English law applies to these terms and claims between us will be brought in the English courts (unless youíre a resident of Northern Ireland or Scotland when you may also bring proceedings in the appropriate local courts).
  • The Community is provided by Plusnet plc whose registered address is at The Balance, 2 Pinfold Street, Sheffield, S1 2GU, registration number 03279013.

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rongtw

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Re: Plusnet Forum
« Reply #37 on: June 09, 2018, 08:25:46 AM »

Jelv i just noticed on the forum rules as of now  ::) is this a possible addition as i never saw it before ?

Bullet Point Six

 Only 1 forum account is permitted per person. In exceptional circumstances this may be relaxed with agreement from the moderation team.
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ejs

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Re: Plusnet Forum
« Reply #38 on: June 09, 2018, 09:20:56 AM »

Are people expecting to find some sort of technicality along the lines of "Plusnet can't ban me because ..."?

Quote from: Forum Rules
All members should note that the use of these forums is entirely at Plusnetís discretion and should be viewed as such.
Quote from: Forum Terms & Conditions
We reserve the right to suspend or terminate any account and use of the Community.

They don't need a reason. They are Plusnet's forums and Plusnet can do what they like with them.
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rongtw

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Re: Plusnet Forum
« Reply #39 on: June 09, 2018, 09:47:14 AM »

EJS , no was just interested in what customers actually sign into without knowing , in fact i would say 99% of forum members have never even read the rules
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chenks

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Re: Plusnet Forum
« Reply #40 on: June 09, 2018, 10:10:08 AM »

Jelv i just noticed on the forum rules as of now  ::) is this a possible addition as i never saw it before ?

Bullet Point Six

 Only 1 forum account is permitted per person. In exceptional circumstances this may be relaxed with agreement from the moderation team.

which is fine as the other account was your wifes, not yours.
the fact they both log in from the same IP address is irrelevant.
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kitz

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Re: Plusnet Forum
« Reply #41 on: June 09, 2018, 10:42:13 AM »

I havent looked in depth, but some of those forum rules have changed.   When the change occurred I've no idea.  They could have updated it for GDPR or it may have been as long ago as when they changed the forum software from SMF..  but some of those points do appear a bit GDPRish.   One in particular stands out and that is the age restriction which never used to be there years ago.    I'm sure jelv will also recall a couple of prominent PN community posters who would have been under 16 many years ago. 

Quote
i wonder if GDPR could be invoked and demand all your data be removed from their forums.

Under the right to be forgotten you can ask for any personally identifying information to be removed.    There is no formal clarification yet about forum usernames and posts - I even spent an hour hanging on the official GDPR helpline to get clarification on this point - but the general consensus appears to be that post data can stay as long as there is nothing that identifies the individual.  But back to the username itself that could be considered personally identifying under certain circumstances so you can ask for that to be anonymised.   How they deal with that is up to them, but changing the username to anon/guest would likely be the easiest.

After I raised the point about GDPR and usernames/post data a lot of other forum owners said there is so much ambiguity over this that the thread rapidly grew.  In the end the developers of SMF said are seeking legal advice to see if they can get formal clarification, but in the meantime I believe all the info in the quoted paragraph here to be fully compliant.  See in particular The right to erase  and also right to restrict processing.
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Bowdon

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Re: Plusnet Forum
« Reply #42 on: June 09, 2018, 03:30:39 PM »

I think if you really want to punish them for their actions to you and your wife then I'd find another ISP and stop giving them your business.

If enough people start leaving plusnet because of an amatuer run forum then they might get the message.
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renluop

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Re: Plusnet Forum
« Reply #43 on: June 09, 2018, 04:10:38 PM »

@Bowdon. That to me seems a good idea, until one considers the number of forum members, especially those active and actually customers to the company's actual customer total. Take the churn and those who leave because of @rongtw's treatment will soon be forgotten, replace by those who have no memory of events.

As to Plusnet, its Forum and the Forum's independent moderation, also EE, I suggest that any or all of them will exist only as long as convenient to their ultimate owner.
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Weaver

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Re: Plusnet Forum
« Reply #44 on: June 09, 2018, 04:51:00 PM »

The list of rules is so long that it is utterly ridiculous. They seem pretty nervous.  ďsolicit participation in public discussion, debate, comment or activity outside this Community.Ē You just broke that one anyway. These are worthless people and what they offer does not have value. I suggest that trying to pursue this implies that it is an end worth pursuing, therefore forum membership has worth. I would document it, but not attempt to gain reinstatement and if it were me then I would also deprive them of the financial rewards of continued payments to they, but it is not me, so that is not a very helpful comment of mine. :-)

There are decent ISPs out there and they are not hard to find. You can ask people. There are cheapo ones too.
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