Quite a few years ago when my local bank changed ownership (Northern to Danske) I was using MS IE-11 in a Win 8.1 environment, my on-line banking stopped working, the bank tech. help department who were excellent, admitted there were Java incompatability issues associated with MS IE and advised the use of another browser, I opted for Firefox and full service was restored.
More recently, have had issues with Virgin Money on-line banking using Firefox browser, could log in normally but at a later stage the site graphics would change from normal to what I can only describe as "raw machine code" making progress impossible.
Took the issue up with Virgin and Mozilla tech. support, unsurprisingly both blamed each other and again Java, didn't get a resolution and had to use an alternative browser for that site.
At some later stage happened to try Firefox on Virgin Money site again and it worked, has been OK since ?
The point being in my case that the issues were browser, Java related and not associated with AV/Firewall protection.
For information, I have used Bit Defender AV/Firewall for many years without any issues.