I guess we'll see what happens after the changes and see if the complaints level as dropped any.
People will always complian, no matter what. The real question is, will the media consider whether he complaints are valid, and take the complaints seriously?
For Which?, consumer complaints are their bread and butter, they are not impartial. Broadband complaints are a big earner for Which? and I’d not expect them to relax their grip on that market anytime soon, no matter what action ISPs may take. Which? Will do what they will do, based solely on whatever will earn themselves the most money.