Hi all,
Thought I'd start a new thread for this to avoid hijacking existing threads!
I've mentioned a couple of times in other people's threads that my BT Infinity line seemed to be on Standard NGA profile (based on ES thresholds when DLM intervened), whereas other people's BT lines seem to be on Speed profile.
I posted on the BT community forum at the end of last week asking if a moderator could check, and had a request for info earlier today from a mod so he could check it out. Interestingly, he also said that BT Wholesale refer to the profiles as Standard, Stable and Super Stable (i.e. the same names as were used for ADSL) rather than Speed, Standard and Stable. Which may make the next paragraph confusing!!!
A few hours later I had a call from someone else at BT saying that, sure enough, my line had been put on Stable (i.e. middle) profile at some point, so he'd switched it to Standard (i.e. most relaxed) profile and it should take effect tomorrow. (Although in my excitement I forgot to ask if that would initiate a full DLM reset).
Very happy, and really pleasantly surprised - I expected to get nowhere, but the BT guys came up trumps
Annoyingly I'm out of the country on business so it'll be early hours of Saturday before I get a chance to check my stats, although unless it's a full DLM reset I guess there won't be much to see for a while!
