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Author Topic: ADSL Line Fault  (Read 527 times)

hacktrix2006

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ADSL Line Fault
« on: May 04, 2018, 04:47:48 PM »

Right hi all, remember i said about my SNR on down stream being 3DB etc, well yesterday my line has taken a right good old dump.

I have removed all extensions (Data/Phone) and even tested in the test socket with ADSL Micro filters tried 8 all new and its doing the same thing.
The SNR on the Upstream will either go from 6.0db to 0.4db when the phone is picked up and disconnect the internet (Which is why i decided to check filters) or go the other way and have an SNR of 6554.xx when the phone gets picked up (I was shocked as well thought it was a mis-read on my router so even swapped the routers over and the same thing still happens). The error count(s) also go through the roof.

So now the brain is spinning what can this be, there was noise on the line but its intermittent and i have reported it as a Phone fault.

Now all 8 Micro Filters show the same issue when plugged into the test socket, the MK3 and ADSL Nation pre-filered plate shows the same issue when they are connected.

I have changed routers/modems same thing am i right in thinking the High resistance fault is back??
I have been running a logging session whilst i have been doing the test i will upload them if the graphs show the dips.

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burakkucat

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Re: ADSL Line Fault
« Reply #1 on: May 04, 2018, 07:28:45 PM »

. . . am i right in thinking the High resistance fault is back??

Yes, it certainly reads as if you have one (or more) joints showing HR (or semi-conductive) tendencies.
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hacktrix2006

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Re: ADSL Line Fault
« Reply #2 on: May 04, 2018, 07:33:26 PM »

Yes, it certainly reads as if you have one (or more) joints showing HR (or semi-conductive) tendencies.
Thought so as calling the number now increases only the upstream errors and decreases or increases snr however picking the phone up now results in broadband going completely.

Does this also in the test socket now as well.

Sent from my MotoG3 using Tapatalk

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burakkucat

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Re: ADSL Line Fault
« Reply #3 on: May 04, 2018, 08:49:12 PM »

That is fairly conclusive. The problem comes in identifying the defective joint.

Performing a TDR trace, whilst looking towards the exchange battery, and making a call to that circuit could give a good indication of the distance to suspect joint.
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hacktrix2006

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Re: ADSL Line Fault
« Reply #4 on: May 04, 2018, 10:01:54 PM »

That is fairly conclusive. The problem comes in identifying the defective joint.

Performing a TDR trace, whilst looking towards the exchange battery, and making a call to that circuit could give a good indication of the distance to suspect joint.

Thanks for that info, Engineer should be coming on 9th so unsure weather to make the engineer a brew first before saying what i suspect the issue is or just let him/she be.

My guess the defective joint will either be in the exchange or cab (Engineers cable joint busting when messing with birds nest, it happens quite often), failing that it might be on a road that was recently worked on however the fault didn't show its head till Wednesday (2nd) just gone at around 6pm so that might just rule out roadworks as that was end of last week.

What i find really funny is according to the router i have seen max attenable shoot from 8mb to 9.5mb its as if the connection is trolling me big time.

Just had the connection disco whilst typing this

Line rate (kbit/s)   7611    555    
CRC errors                   79191    0    
FEC errors                   1305    0    
HEC errors            6252    0

Thats in a few seconds and that is going to require a profile reset after its fixed as its now disconnecting ever 10 seconds.
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NewtronStar

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Re: ADSL Line Fault
« Reply #5 on: May 04, 2018, 10:14:19 PM »

Thanks for that info, Engineer should be coming on 9th so unsure weather to make the engineer a brew first before saying what i suspect the issue is or just let him/she be.

Being nice or offering them coffee/Tea will not change the result they are there to do a job and not socialize with the human race it can be seen as bribery to offer a bacon sandwich to an OR Engineer which goes against OFCOM rules.
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hacktrix2006

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Re: ADSL Line Fault
« Reply #6 on: May 04, 2018, 10:21:39 PM »

I am always nice to BTOR staff, although i might offer a strong tea or coffee they might need it before finding that dodgy joint(s).
In fact i am nice to anyone that comes to my door until they do something rude or abusive then its nice hat off.
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NewtronStar

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Re: ADSL Line Fault
« Reply #7 on: May 04, 2018, 11:57:11 PM »

You get three types of OR Engineers the open chatty type and then the one that clinches his/her chin with thumb and makes odd noises while doing the diagnostic tests, the third one is the quiet type which ignores anything you say and keeps their findings to themselves

I find the one that clinches there chin and makes odd noises is the better type of engineer they can see an issue and are trying to resolve it, the Chatty type may be young and inexperienced with a hopeful career ahead, the quiet type just doesn't like the job.
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Weaver

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Re: ADSL Line Fault
« Reply #8 on: May 05, 2018, 12:07:52 AM »

I always try to be extremely nice to BTOR engineers who are normally excellent locals, always very quiet - the opposite of garrulous. Unfortunately many of them don't seem to understand a lot of what I say to them and communications with the ISP don't seem to be brilliant which isn't very helpful to the engineer. I haven't yet had a female BT engineer. Occasionally I have put AA staff on the phone to try and help the BT engineer a bit if the engineer seems short of details.

Offers of tea and coffee always get turned down, probably because they have already had a dozen such already.
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burakkucat

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Re: ADSL Line Fault
« Reply #9 on: May 05, 2018, 12:17:17 AM »

. . . and communications with the ISP don't seem to be brilliant which isn't very helpful to the engineer.

b*cat opens a sleepy eye, wide, and muses "Could that be a criticism of A&A?"  :o
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Weaver

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Re: ADSL Line Fault
« Reply #10 on: May 05, 2018, 12:25:55 AM »

@Burakkucat - could be, not sure - the system doesn't seem very joined up in that the engineer often doesn't seem to have too much information. But that doesn't tell me where things could be improved.

AA are definitely not completely perfect. That would be weird. They have quite a lot of work on their plates. But there are actual humans about, thatís what makes it good.
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hacktrix2006

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Re: ADSL Line Fault
« Reply #11 on: May 10, 2018, 12:03:14 PM »

Update on the line.

BTOR come out (Sent Over ground engineer instead of a UG one), whom did his tests PQ test past (Like always) but other tests failed so he went of to CAB17 then after a while rung back to say he swapped legs as one leg was burnt (Which makes me wonder what caused it).

The line has now been reset to 6DB Fast uncapped upstream as of today so will be running my monitoring Raspi once i have remade the SD-Card. No more noise on the line plus as a bonus new faceplate NTE5C and test socket.

At some stage i will upload my setup script in the forum for Headless Wireless/Wired Raspi with RDP (so you can use Windows Remote Desktop) access on here to update what was made on GitHub 3 years ago.

As it does everything for you in one clean .sh file.

Will update the thread after i have tested for a few days lets just hope DLM will be happy and put me back to 3db SNR on downstream.

Edit: My DSLStats Raspi is up link in signature. It might be slow as the QOS setting for that device is set to 64kbps up and 128kbps down.
« Last Edit: May 10, 2018, 03:11:21 PM by hacktrix2006 »
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