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[Bowdon]

https://www.ispreview.co.uk/index.php/2018/05/virgin-media-uk-close-swansea-call-centre-and-cuts-772-local-jobs.html

Cable broadband operator Virgin Media has announced that it is to cut 772 jobs (including 220 roles from SITEL) by shutting its call centre in Llansamlet (Swansea, Wales), which is expected to complete by the autumn of 2019. The good news is that most of these will be shifted to elsewhere in the UK.

    Tom Mockridge, CEO of Virgin Media, said:

    “Last year Virgin Media began a three year property investment programme to create fewer, higher quality work places to better support our people, our business and growing customer base. As part of this we intend to create four regional customer operations hubs while increasing the flexibility of our customer services resources.

    As a consequence, we have proposed the customer operations roles currently based at our Swansea site will transfer to either one of our partners or to a soon to be refurbished site at Wythenshawe near Manchester. The majority of the remaining roles will relocate to alternative sites across the UK.

    We are now working with and supporting all employees who have been asked to relocate, who may be in a role at risk of redundancy or who may wish to take another role with Virgin Media or one of our partners.”