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Zen Widespread Emergency Maintenance

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KingJ:
Zen's status page is currently showing widespread emergency maintenance on a huge number of area codes;

PW111345304

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--- End quote ---

This is supposedly set to last from 2018/04/28 20:00 to 2018/04/29 08:00, with further widespread emergency maintenance planned for 2018/04/29 22:00 to 2018/04/30 06:00.

I've been caught up in this too, my xDSL session is still online but the PPP session has dropped and can't be reestablished. A cursory search on Twitter shows many others affected too.

I'm quite surprised that given the severity of the impact, Zen didn't send out any form of notification - they know the area codes that will be/are affect and know the number that the service is on - and so should have been able to send targeted notifications.

Given the wide impact and length of the emergency maintenance window though, it does sound rather serious. Anyone have some insight in to what's going on?

sevenlayermuddle:
I am with zen.  My area code is on the list.

No problems at all, so far.

Ixel:
Perhaps it's a fix for the congestion issues they've been having with some customers?

burakkucat:
Is it actually described by Zen as "Emergency Maintenance"? (My emboldening.)  :-\

KingJ:

--- Quote from: sevenlayermuddle on April 28, 2018, 11:16:24 PM ---I am with zen.  My area code is on the list.

No problems at all, so far.

--- End quote ---

A friend of mine who is also on Zen didn't have her area code listed, but did experience high levels of packet loss when things first started around 8:30PM. My parent's area code was listed, however they didn't report any impact themselves.


--- Quote from: burakkucat on April 29, 2018, 04:51:17 PM ---Is it actually described by Zen as "Emergency Maintenance"? (My emboldening.)  :-\

--- End quote ---

Yep, if you click in to the PW codes you'll get the full (well, full-er) details which reference it as "Emergency engineering works - Full outage".

In the end, it seems my own (and judging by Twitter, others too) PPP sessions came back up around 10:30PM - 11:00PM. I had to power cycle my modem though - even though the PPP session was up and got IPv4/6 addresses from Zen, nothing could get past the first hop in Zen's network. The friend of mine who was also on Zen, but didn't have her area code listed in last night's emergency works, also ended up having to do that this morning after seeing extremely high latency and packet loss.

Replies from Zen's Twitter account are now mentioning that this was (likely?) due to maintenance on their supplier's network. All in all though, accurate information seems hard to come by and a significant number of people were affected without prior warning  :(

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