All I have been told is that there is a fault with the line (ISP say it's in the exchange),not sure whether it's broadband or phone line (I thought they ran on the same line) i was paying line Rental to my old ISP but switchover was supposed to be Tuesday which couldn't happen due to a fault with the line. New ISP haven't taken line rental yet as it has not been activated due to the fault. I was switching from a copper line (broadband worked fine) to fibre and during this a fault was found with the line somewhere. But because my ISP told me I diddn't need to be home, when the engineer called me to ask my to plug in my new router so he could run some checks I could not plug it in as I was at work. Now we have had to reschedule the appointment for next Wednesday but ISP are still saying I don't need to be home. When I asked why it couldn't be done last time without me being home
they told me a different type of engineer will be doing it next time.
If the problem is in the exchange (as ISP are saying) then why was it a problem that I wasn't home on tuesday? I might just take the afternoon off work to be safe.
Email reads
We have contacted Openreach for an update on your order and have been advised that an engineer is scheduled to connect your Fibre Broadband service on 02/05/2018. We have confirmed with Openreach that there are no system issues preventing this appointment from going ahead. Your service will be activated remotely on this day, so there is no need for you to stay in and wait for an engineer on this day.
Thanks for your help everyone. Sorry if I seem a bit clueless