Earlier had a fault in the area, one of the cabinets was apparently causing the network for everyone connected to the exchange to go down.
They fixed the fault about an hour ago from writing and the connection is much stronger again than it was before which is fantastic, back to 4mbit.
But even though we were speaking to someone from a Swansea call centre, not an Indian one, so at least he could understand... He insisted on that my setup is the problem because I don't use their s###hub, and that they need that to just simply be able to see if there's a damn fault on the line.
I just asked him how the heck do other ISPs, such as EE with their Brightbox, which is setup like a 3rd party router and isn't s### like the s###hub, see if there's faults on the line when you don't use their s###?
I just told him everything is set up right on my end, and I am happy to go through the settings with you if you want to. He just put me on hold and came back to state exactly what I asked originally. Yes there's a fault in the area.
Going to damn well keep that in mind to ask if there's a fault "in the area" not "on the line". Hopefully that'll cut us past the initial insistance on using the s###hub.
Anyway, that part is sorted, and I can definitely say in the few weeks that I've used the modem and my Netgear router instead of the s###hub, the issues I was consistantly having with the s###hub due to it's stupid locked down DNS etc, I just don't get now.
On the topic of regarding that upload cap at 448Kbit. How the heck do I get BT to actually own up that there is a cap? As the guy on the phone was just denying that there is any cap when I was specifically stating that my line is capable of uploading at 1Mbit, but is capped at 448kbit, which as mentioned, is a very known obvious cap.
If anyone can give their trick on getting it through to them, that would be great!