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Author Topic: Plusnet WOOPS !!!!!  (Read 1332 times)


  • Content Team
  • Kitizen
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  • Posts: 2774
Plusnet WOOPS !!!!!
« on: March 15, 2018, 04:38:19 PM »

Service: Portal
Posted: Wed, Jan 10 2018 at 00:14:55
Subject: Website problems

Following publicity for the best broadband deal on Martin Lewis' TV show we've experienced very high levels of demand from customers trying to access our website.

We're working around the clock continuing to investigate these issues and don't worry if you've tried to get our Martin Lewis recommended offer, we're going to extend it so no-one misses out. We'll keep you posted.

Kind Regards,
Customer Support


  • Helpful
  • Kitizen
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  • Posts: 1761
Re: Plusnet WOOPS !!!!!
« Reply #1 on: March 15, 2018, 05:38:24 PM »

Business as usual - developers and support staff flat out on making sure potential new sales are OK - meantime fixing existing users faults, the new accounts system, failing mail service, IPv6 etc. take a back seat!
Broadband and Line rental: Zen Unlimited Fibre 2, Mobile: Vodaphone


  • Reg Member
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  • Posts: 135
Re: Plusnet WOOPS !!!!!
« Reply #2 on: March 15, 2018, 05:49:39 PM »

I received that and 3 other old status emails today.

I'd guess that somebody has been playing around with the usertools email configuration.
Zen Unlimited fibre 4( 330/50)
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