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Author Topic: New Ofcom 2018 Code Gives Clarity on Home Broadband ISP Speeds  (Read 293 times)


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  • Kitizen
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  • Posts: 1547

Ofcom has today posted their final 2018 Voluntary Code of Practice (CoP) for broadband ISP speeds, which will provide UK consumers with more information about their estimated line performance and make it easier to exit your contract if related problems cannot be resolved within 30 days.

    Changes for the 2018 Code

    * The code has been expanded to include ultrafast Cable (Virgin Media) and “Full Fibre” (FTTP/H) broadband providers, as well as the existing coverage of copper ADSL and hybrid-fibre FTTC (VDSL2 / based services.

    * Estimates for upload speed must now be included, although the MGALS rule only applies to download performance (Ofcom said they will look at this again in the next review because “we did not consider that poor upload speeds were, in themselves, likely to affect most users’ experiences to the degree that a general right to exit was warranted at this stage“).

    * The new code must also reflect the impact of network contention during busy peak-times (8-10pm for residential customers and 12-2pm for businesses). Speeds often get slower during busy periods because more people are online and related connections need to share their network capacity between many users in order to be affordable. Last year Ofcom stated that average download speeds for residential customers are 34.6Mbps during the 8-10pm peak period, compared to average maximum speeds of 39.1Mbps.

    * Members of the code (ISPs) must now show the line’s minimum guaranteed download speed before sale (at present you only receive the MGALS figure upon request).

    * Providers will be given 1 month to resolve a problem where the speed falls below the MGALS level and if they fail then the customer must be allowed to exit their contract, penalty free.

    * In order to deliver normally available speed estimates based on peak time speeds, member ISPs will now be required to test the actual speeds of a statistically meaningful panel of customers on each broadband package during peak time.

It is interesting to see the other non-OR providers included in the new code. Hopefully this is another step in the right direction.
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  • Kitizen
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Re: New Ofcom 2018 Code Gives Clarity on Home Broadband ISP Speeds
« Reply #1 on: March 01, 2018, 11:23:39 AM »

I also thought this bit is interesting: "A3. Further technology developments - ‘Actual’ access line speed estimates for DSL" about how speed estimates are going to come from the actual current line speed for that line. I got the impression that this already happens.