Hi all,
New member here in UK, hoping someone might be able to offer some friendly advice.
I'm being given the runaround, I believe, by my ISP.
For two years straight (literally all day every day) I had 19,999+79,999 up and down respectively from one UK provider.
Since joining the other I've had max down link of around 70 but, every few months or so, my connection will repeatedly drop and link rate will get chipped away until it's at 40-50 down.
Each time the ISP has me run around unplugging faceplates, trying the master, trying filters, switching routers etc which, of course, tells their DLM to clamp down harder.
I appreciate there are troubleshooting procedures that need to be carried out but both times these actions only served to decrease sync and then the ISP shrugs and says "your line rate is within our predicted range".
The past two times I gave up out of frustration and speeds were magically restored after 4-6 weeks.
This time they've concluded, despite initially claiming no line faults, that I have a bridge tap somewhere.
Now, I have no household wiring at all - It was all ripped out during renovations years ago, so there's an A+B from the road going to a mk3 openreach faceplate fitted by an engineer, and on my side I have a phone and a router. That's literally it.
I suspect the ISP is just reading the next line of the 'please go away' handbook and, as having an engineer out to find no fault will cost me good money, I've refused to accept their diagnosis without some evidence. Of course none has been offered.
Anyway, to get to the question - Is it possible to speculate from my line stats whether there is a bridge tap somewhere on the network side?
There's been no noticeable change in these figures for months, or years even, (apart from downlink rate) and my fibre is to the cabinet approximately 200m away.
The 200m stretch is copper which, as I say, supported 79,999 for two years straight without so much as a hiccup. That changed
the day I switched ISP.
I did recently have the router replaced as part of their troubleshooting and had a stable connection for 10 days immediately after - Dropouts had been daily/every two days prior to that.
Personally I think the router was giving up and this is just the DLM downward spiral again, but they clam up and either roadblock you with "we can't" or refuse to answer if you mention that.
Many thanks in advance.