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Author Topic: Free speed upgrade for BT Infinity 1 customers to 80/20  (Read 16608 times)

skyeci

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Free speed upgrade for BT Infinity 1 customers to 80/20
« on: September 30, 2017, 06:34:09 AM »

Mum's service is Bt with 55/10. Woke up the other morning to find resync alert. Ds now at 72 and us at 20. It would appear she has been given a free upgrade for what ever reason. Being within spitting distance from the cab it seems very generous from BT ?? Unless this is a genuine error. Down time during change was around 6 mins..  g.fast pod fitted months ago in case it has anything to do with it..
« Last Edit: September 30, 2017, 06:36:25 AM by skyeci »
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RealAleMadrid

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Re: Free speed upgrade for BT Infinity 1 customers to 80/20
« Reply #1 on: September 30, 2017, 07:49:28 AM »

Saw this in the BT Broadband area of Thinkbroadband forum from Lee111s

http://bt.custhelp.com/app/answers/detail/a_id/56165/c/346

I wouldn't be too happy if I was on Infinity 2 or will they all downgrade and then get put back on 80/20 ;D.  Seems an odd thing to do if it benefits customers who are paying less ???.
« Last Edit: September 30, 2017, 07:52:13 AM by RealAleMadrid »
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skyeci

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Re: Free speed upgrade for BT Infinity 1 customers to 80/20
« Reply #2 on: September 30, 2017, 07:52:25 AM »

Thanks for the link.. Seems very fortunate for once.

Ronski

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Re: Free speed upgrade for BT Infinity 1 customers to 80/20
« Reply #4 on: September 30, 2017, 09:06:14 AM »

I can see some being for happy with this, my brother included. But there will be a lot of annoyed Infinity 2 uses who are paying more, and what about people on FTTP,  will they be upgraded to 80/20?
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Bowdon

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Re: Free speed upgrade for BT Infinity 1 customers to 80/20
« Reply #5 on: September 30, 2017, 10:56:11 AM »

I wonder why BT decided to do this.

I wonder if its an attempt to narrow the speed gap between those who will get G.fast and those not.

I'm one of the infinity 2 people and I'm not happy. They should reduce the price of Infinity 2 to Infinity 1 prices.
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Ronski

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Re: Free speed upgrade for BT Infinity 1 customers to 80/20
« Reply #6 on: September 30, 2017, 12:10:34 PM »

It may well lower the average speed on infinity 1, but could make the average speed on infinity 2 higher so it could all be down to advertising.

If people see that Infinity 2 has a higher average speed then more people may well choose to go with that package.

Of course BT could  just be choosing to be nice to those on infinity 1.
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d2d4j

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Re: Free speed upgrade for BT Infinity 1 customers to 80/20
« Reply #7 on: September 30, 2017, 12:22:33 PM »

Hi ronski

I hope you don't mind, but you've lost me on lowering infinity 1 speed average and increasing infinity 2 average speed

As bt are upgrading infinity 1 speed to same as infinity 2 speed 80/20, they must have capacity to maintain those speeds. If not, then it's wrong

I'm on infinity 2, bemused as I've just entered a 24 month contract at a lot more cost then infinity 1.

To be honest, even if they upgrade the infinity 2 speed, it does not matter as it would not speed things up viewing websites.

I guess we will have to wait and see

Many thanks

John
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skyeci

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Re: Free speed upgrade for BT Infinity 1 customers to 80/20
« Reply #8 on: September 30, 2017, 01:27:19 PM »

My neighbour was on 55/10 too. Just looked at his smart hub. Now 62/20..

kitz

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Re: Free speed upgrade for BT Infinity 1 customers to 80/20
« Reply #9 on: September 30, 2017, 01:32:26 PM »

These are the regular GEA FTTC annual (ex VAT) prices
Code: [Select]
Up to 40Mbit/s downstream and up to 2Mbit/s upstream (including Simultaneous Provide) 01/07/2009 82.80
Up to 40Mbit/s downstream and up to 10Mbit/s upstream (including Simultaneous Provide) 01/09/2011 88.80
Up to 55Mbit/s downstream and up to 10Mbit/s upstream (including Simultaneous Provide) 16/01/2016 100.80
Up to 80Mbit/s downstream and up to 20Mbit/s upstream (including Simultaneous Provide) 10/04/2012 119.40

Openreach have a couple of special offers on atm

  • Bandwidth modify GEA-FTTC lines upgrading to a higher speed tier.
      £10 -  Free until 30/11/2017

  • Then there's this -  Volume commitment to 80/20

     GEA-FTTC 80/20Mbit/s with eligible SIM provide
     Tier 1 - £95.40
     Tier 2 - £109.44

     Slow Lines regraded to GEA FTTC  (ADSL lines <10Mbps)
     Tier 1 - £95.40
     Tier 2 - £109.44

This makes me think that 'an ISP' could do a marketing push saying something similar to 'All lines provisioned at  80/20 which no other ISP does therefore making us the fastest ISP with better upload speeds blah blah'  Could be used to encourage adsl users to upgrade to vdsl. 

I've no doubt that BTretail will have done the maths and if they think a marketing campaign used in this way could bring in a lot of new customers.  They won't be the first ISP to provision all lines on 80/20 - except Plusnet speed capped in-house.   Perhaps I am just being cynical, but I do think there will be some underlying reason why they are doing this, and marketing seems the most obvious.





* Tier 1 prices are available if the CP delivers a 50% uplift in baseline volumes on the relevant product (to 80/20 in this case)
   Tier 1 prices are available if the CP delivers a 25% uplift in baseline volumes on the relevant product (to 80/20 in this case)
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skyeci

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Re: Free speed upgrade for BT Infinity 1 customers to 80/20
« Reply #10 on: September 30, 2017, 01:40:08 PM »

Will this potentially increase cross talk values if more lines are at a higher sync on cabs that were at lower syncs previsouly.thinking non g.inp ECI users with high es etc etc..

skyeci

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Re: Free speed upgrade for BT Infinity 1 customers to 80/20
« Reply #11 on: September 30, 2017, 01:56:11 PM »

Dlm is now increasing sync again after upgrading from 55/10 to 80/20.  Just dropped snr to 5.4 so it's at 76/20.seems to good to be true. 

55/10 >72/20>76/20 (5.4 on ds)
« Last Edit: September 30, 2017, 01:59:11 PM by skyeci »
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ejs

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Re: Free speed upgrade for BT Infinity 1 customers to 80/20
« Reply #12 on: September 30, 2017, 02:36:45 PM »

Those Openreach special offer annual rental prices are only for lines switching from ADSL, or for new/stopped lines getting FTTC. I think those Openreach special offers are to encourage more people to get FTTC at any speed tier, I don't think an ISP would get them for switching a large proportion of their lower speed FTTC users to 80/20.
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Ronski

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Re: Free speed upgrade for BT Infinity 1 customers to 80/20
« Reply #13 on: September 30, 2017, 02:55:56 PM »

Hi ronski

I hope you don't mind, but you've lost me on lowering infinity 1 speed average and increasing infinity 2 average speed

As bt are upgrading infinity 1 speed to same as infinity 2 speed 80/20, they must have capacity to maintain those speeds. If not, then it's wrong

I'm on infinity 2, bemused as I've just entered a 24 month contract at a lot more cost then infinity 1.

To be honest, even if they upgrade the infinity 2 speed, it does not matter as it would not speed things up viewing websites.

I guess we will have to wait and see

Many thanks

John

It says only if your line can support it. As we know a line will only support what it's capable of. So any line that is on Infinity 1 and syncing at 55/10 will almost certainly have the ability to sync higher, BT may well know the attainable, so it can choose which lines will be upgraded, it may well pick lines that can sync much higher than 55. Now as we know a lot of people choose Infinity 1 for price, so a lot of Infinity 1 lines might well be capable of syncing much nearer to 80/20. Potentially pushing up the average speed for Infinity 2. My brothers line with xDB may well reach the mid 70's, possibly even the max.

Meanwhile if you've removed the fastest lines from Infinity 1 it will no doubt lower the average sync speed.

Only way they could potentially upgrade Infinity 2 speeds is if Openreach released a faster VDSL product, which I doubt very much will happen.


Hope that makes sense
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Dray

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Re: Free speed upgrade for BT Infinity 1 customers to 80/20
« Reply #14 on: September 30, 2017, 03:05:33 PM »

Meanwhile if you've removed the fastest lines from Infinity 1 it will no doubt lower the average sync speed.

Where does it say they're removing lines from Infinity 1?
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