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[j0hn]

Drop the PPP session on your router, leave it for 5-10 mins, then reconnect. If you can't do this in your router then just turn it off for 10 mins.
No need to touch the HG612.

This usually lets the ip profile catch up. It can happen when your line resyncs quickly without dropping PPP (your ip never changed).

[cwaite]

Ok Thanks I will give this a go!

[lee111s]

If you’re on a retransmission high profile, the IP profile will be around 91%

[j0hn]

It was 84% so definitely a stuck ip profile

[cwaite]

Thanks for the help guys, I disconnected the WAN on the router and powered off for 40 mins (whilst leaving the HG612 alone) whilst this increased the profile to 28.04mbps on the BT Wholesale speed checker, plusnets profile did not move from 25mbps, in the end I had to contact them to ask them to resync my profile, which they have now done and the speeds on speed checkers seem to be around 27mbps.