? I'm assuming you are on a residential line, therefore your 'Care Level' will probably be the bog-standard 3-days time allowed for us to visit and repair. The clock starts from the time you report it.
The only time we have to fix the line the same day is on a 'Care Level 4' package ..... or, if the work-stacks are so low that good fortune alone sees us visit the same day it was reported. Can't personally ever remember that happening in 30+yrs.
Public sector bodies. Our ADSL faults used to sit there for weeks/months but FTTC was always done and dusted in record times. Scroll back through my old posts... this is why I used to champion BTOR for their FTTC work
As you have no dial tone this should surely be classed as a phone line fault (not dsl). As such Openreach should attempt to clear by 23:59 day after next - link
Who is your ISP and have they given you any info about the fault?
Sky. A company I've recommended to hundreds based on their superior network performance (jitter/gaming) and my perception of their 'clout' with BT.
I've actually never had a dial tone at this place. I haven't used a landline in years so didn't care. How foolish of me! I'm guessing BTOR nicked my pair for an install? Is the 'test' for a spare pair *still* a quick listen for dial tone on the line? It's all a bit disappointing.
Sky are saying things like 'second stage repair' 'underground work' and 'permission from council for roadworks' which I understand to mean,
'You might be back online for October.'
I have no idea what my PSTN number is but my post code is CF32. There appears to be a near constant stream of BTOR vans around here which I feel is unusual for a sleepy little village? Who knows.
The service from Sky has always been flawless. I've no doubt BTOR are only doing their best within their constraints, too. Posting this here because the cream of the crop of the xDSL world reside here and I'm desperate. I'm between jobs atm.
I do believe this is my payback for wronging someone in a previous life. Maybe even this one?