Hi
Sorry I thought I had updated my thread sorry
Yes, this has been fully resolved by entering a new contract with bt.
Samknows always had BT return the overage charges, but for some reason, BT did not set our account to unlimited, hence why charges were kept been charged
I never heard anything from BT, which was disappointing
It is also worth noting, I had to point out areas from their terms and conditions, and code of practice (was told on numerous occasions that they could not put anything in writing/email and could not put a hold on any disputed charges). This is wrong, and things moved quickly when I quoted the correct areas involved, i.e. If disputed charges are above 5% of total invoice, then you only pay the undisputed charge, and disputed charges are investigated. If disputed charges are less then 5% of total invoice, you pay it all, including disputed charges, whilst it is investigated
The above made things move extremely quickly as I said, because I provided evidence of samknows/bt for unlimited usage which had never been set
I became a samknows tester, not for me to follow my line stats etc, but to help the greater community in stats.
I use dslstats and mydslwebstats, but I do not check regularly and been a samknows tester helped greatly at the beginning of the year, when our broadband went funny, connected speed was showing correct 80/20 but throughput went to around 10/15 down. Using samknows I was able to show this and samknows is recognised by BT (even if the people you speak with, do not know about it), it is usually quickly progresses up the line to someone who does and then resolved asap as it monitors BT broadband, giving them a rating.
Many thanks
John