hornet156, I have had Virgin broadband at my home, which I won't comment on, but the Virgin wiring and box I have still left in place in case I ever did wanted to go back to them - unlikely. When I originally ordered the Virgin broadband a few years ago, I installed my own duct ( water pipe ) in the garden that went to a dummy drain installed in the path going in front of my house, and insisted at the time of the order that Virgin used my duct when the line was being installed. As a result of my forward planning, no digging was required on the installation day, and I was not left with wires going across the surface of my new path. I would suggest in your case that you leave the previous phone line wiring in place, as in future if you did want to move from Virgin, the installation work for the new provider would be easy for you.