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[alexxx]

Hey guys, I hear this is the best place to see if anything can be done!

I upgraded from an Infinity 1 package to Infinity 2 before going away for 6 weeks. I came back and the download speed was close enough identical but I could see the upload was now around 17.

I thought there maybe a cap on the DL so after a few live chats they agreed to send an engineer.

I'm 200 meters from the exchange in a mid 90's house and the tech couldn't find any faults. He tried a new master socket with an inbuilt filter but it made 0 difference.

I'm a web dev so felt for the guy as it sounds like his hands were tied as there was no errors to chase. The noise was all good and he checked the cabinet as he said it maybe a port issue or a DLM but it was neither.

The speed leaving the cabinet is the full speed 80/20 but when it gets to the house its lost 20mb on the down with the up being pretty much unaffected.

So basically... any suggestions on where I could investigate this further would be amazing as I use the internet heavily through the week and the extra 15-20 dl would be a real benefit.

Thanks for your time
Alex

[NEXUS2345]

Speed you get on FTTC depends upon your distance from the cabinet, not the distance to the exchange. If you use BT Wholesales ADSL checker it will tell you your cabinet number and a reasonably accurate speed estimate. If your speeds line up with the ADSL checker, then nothing can be done. However, if they are significantly below those estimates, then that could be a sign of something on your line. At worst, it could be that your line is aluminium based for a large portion, otherwise it could be a fault, but as the OR engineer couldn't find a fault, I surmise it could just be you are getting the best from your line.

[alexxx]

Speed you get on FTTC depends upon your distance from the cabinet, not the distance to the exchange. If you use BT Wholesales ADSL checker it will tell you your cabinet number and a reasonably accurate speed estimate. If your speeds line up with the ADSL checker, then nothing can be done. However, if they are significantly below those estimates, then that could be a sign of something on your line. At worst, it could be that your line is aluminium based for a large portion, otherwise it could be a fault, but as the OR engineer couldn't find a fault, I surmise it could just be you are getting the best from your line.

The 200 meters is the line length that the tech quoted me I believe so it's my distance to the cabinet that is 200 meters (sorry for my poor wording earlier)

I got this but it doesn't look familiar to the tool I've used in the past (I was sure it used to give noise / signal ratios?)
https://www.dropbox.com/s/7ruervy8pzir8jc/Screenshot%202017-04-02%2012.13.03.png?dl=0

Cabinet 21: Ulverston
https://www.dropbox.com/s/suwel6srjq92e8c/Screenshot%202017-04-02%2012.30.24.png?dl=0


I was quoted 73 down before I signed up

[lee111s]

The 200 meters is the line length that the tech quoted me I believe so it's my distance to the cabinet that is 200 meters (sorry for my poor wording earlier)

I got this but it doesn't look familiar to the tool I've used in the past (I was sure it used to give noise / signal ratios?)
https://www.dropbox.com/s/7ruervy8pzir8jc/Screenshot%202017-04-02%2012.13.03.png?dl=0

Cabinet 21: Ulverston
https://www.dropbox.com/s/suwel6srjq92e8c/Screenshot%202017-04-02%2012.30.24.png?dl=0


I was quoted 73 down before I signed up

Either the line is longer than that, it's made of aluminium, a combination of both, or there's a fault that the engineer didn't idenfity.

[Black Sheep]

Is your premises fed overhead ?? If so, there should be a number on the DP (The telegraph pole) if it hasn't been removed/damaged ?
If you can get me that number I may be able to scrutinise the cable further for you ?.

[pooclah]

Can you also post some stats from your modem e.g. Connection Speed, Attainable Speed, SNR Margin, etc?

[alexxx]

Is your premises fed overhead ?? If so, there should be a number on the DP (The telegraph pole) if it hasn't been removed/damaged ?
If you can get me that number I may be able to scrutinise the cable further for you ?.

It comes in underground actually (well I can see the cable leaving my external wall where the master socket is and then going into the ground, so I'm assuming its under the whole way there?
Would a picture of the wire help show if its aluminium?

Here is a screenshot from homehub helpdesk:

https://www.dropbox.com/s/mhcamkwzahiuuc9/Screenshot%202017-04-02%2017.33.51.png?dl=0

[banger]

What is your underground feed like? I am on 80/20 and 300 metres from cabinet but only getting 44/13. I am hoping an engineer will replace my feed as its old non twisted 2 pair. Maybe you have the same.

I have changed the master socket and got an extra 2 meg out of my line but I still think the feed is the problem.

[Black Sheep]

No, I'm afraid a picture wouldn't help. The only premises I can find that are underground feeds off that Cab (apart from Ind Units) within that distance, are premises on HG or TG .
Both these premises appear to be fed over copper cable.

[alexxx]

No, I'm afraid a picture wouldn't help. The only premises I can find that are underground feeds off that Cab (apart from Ind Units) within that distance, are premises on HG or TG .
Both these premises appear to be fed over copper cable.

Thanks for looking - what does HG and TG stand for sorry? would it help if I pm'd my address to double check rough distances?

[alexxx]

What is your underground feed like? I am on 80/20 and 300 metres from cabinet but only getting 44/13. I am hoping an engineer will replace my feed as its old non twisted 2 pair. Maybe you have the same.

I have changed the master socket and got an extra 2 meg out of my line but I still think the feed is the problem.

I'll go take a snap of it

[pooclah]

For that attenuation  and particularly SNRM your synch seems rather low.  Are you plugged in to the master socket or an extension socket?
Can you plug your Home Hub into the test socket in the master socket and see what the stats look like?

[Black Sheep]

Thanks for looking - what does HG and TG stand for sorry? would it help if I pm'd my address to double check rough distances?

Yeah, I've PM'd ya. 

[alexxx]

The cable is black and circular that leaves the house externally and goes underground . There are 6 matching terrace houses in this block and an old house next to them with a telegraph pole in its garden  serving wires to the other old properties on the street. I wonder if we route under the ground to this pole

The tests the engineer and I did was from the old master test socket and the new one appears identical in results except there is an inbuilt filter

[Black Sheep]

Your block of premises are fed from a cat-iron carriageway joint box, that's actually in the footpath.