Kitz ADSL Broadband Information
adsl spacer  
Support this site
Home Broadband ISPs Tech Routers Wiki Forum
 
     
   Compare ISP   Rate your ISP
   Glossary   Glossary
 
Please login or register.

Login with username, password and session length
Advanced search  

News:

Pages: [1] 2

Author Topic: AA and other ISPs using TalkTalk see performance problems  (Read 18297 times)

Weaver

  • Senior Kitizen
  • ******
  • Posts: 11459
  • Retd s/w dev; A&A; 4x7km ADSL2 lines; Firebrick
Logged

PhilipD

  • Reg Member
  • ***
  • Posts: 591
Re: AA and other ISPs using TalkTalk see performance problems
« Reply #1 on: March 08, 2017, 10:13:38 AM »

Hi

I'm with Uno on their TalkTalk provided service and haven't seen this issue, this may be because Uno early on gets us handed over to Daisy Networks where I've never seen any congestion.

This sounds a similar problem but worse to what Jaydub was reporting on Pulse8.  http://forum.kitz.co.uk/index.php/topic,19108.0.html

Regards

Phil
Logged

jaydub

  • Reg Member
  • ***
  • Posts: 351
Re: AA and other ISPs using TalkTalk see performance problems
« Reply #2 on: March 08, 2017, 12:04:11 PM »

It's to do with A&A's Telehouse interconnect, so I believe this issue is specific to them.

My issues were resolved as of 1st March.  A&A's issues appear to be still ongoing.
Logged

Chrysalis

  • Content Team
  • Addicted Kitizen
  • *
  • Posts: 7382
  • VM Gig1 - AAISP L2TP
Re: AA and other ISPs using TalkTalk see performance problems
« Reply #3 on: March 08, 2017, 02:34:37 PM »

I am not convinced they separate, aaisp have noted its 'partially' fixed.
Logged

NEXUS2345

  • Reg Member
  • ***
  • Posts: 235
Re: AA and other ISPs using TalkTalk see performance problems
« Reply #4 on: March 08, 2017, 04:20:04 PM »

The interconnect is used by multiple TTB ISPs. Uno themselves noted in a recent status event that TTB were performing a restart of a core router at Telehouse to fix 'an ongoing issue'.
Logged
Security improvement and remediation consultant with infrastructure specialisation

IDNet Openreach FTTP 1000/115 + Asus RT-AX92U | Virgin Media 200 + SuperHub 3 + Synology MR2200ac mesh | Sky 80/20 with WiFi Guarantee on Huawei 288 cabinet

jaydub

  • Reg Member
  • ***
  • Posts: 351
Re: AA and other ISPs using TalkTalk see performance problems
« Reply #5 on: March 08, 2017, 05:16:37 PM »

Perfectly happy to be the recipient of a further improvement as and when the Telehouse related issue is fixed.
Logged

banger

  • Kitizen
  • ****
  • Posts: 1186
  • TTB 80/20
Re: AA and other ISPs using TalkTalk see performance problems
« Reply #6 on: March 30, 2017, 12:57:31 AM »

I have just signed up with Uno and I am experiencing slow single thread downloads on TTB Fibre+ Pro package. Have tried taking my router out of the equation and connecting to a bridged TP-Link WD9970 and using PPPoE on the PC. Still getting 20mbps out of a 40m sync on single thread. Multi thread maxes out the connection.
Logged
Tim
talktalkbusiness.net & freenetname
Asus RT-AC68U and ZyXEL VMG1312-B10A Bridge on 80 Meg TTB Fibre

https://www.thinkbroadband.com/speedtest/1502566996147131655

Weaver

  • Senior Kitizen
  • ******
  • Posts: 11459
  • Retd s/w dev; A&A; 4x7km ADSL2 lines; Firebrick
Re: AA and other ISPs using TalkTalk see performance problems
« Reply #7 on: March 30, 2017, 02:17:38 AM »

Tell UNO you are not best pleased, assuming you are not, and vote with your feet if necessary?
Logged

Weaver

  • Senior Kitizen
  • ******
  • Posts: 11459
  • Retd s/w dev; A&A; 4x7km ADSL2 lines; Firebrick
Re: AA and other ISPs using TalkTalk see performance problems
« Reply #8 on: March 30, 2017, 02:19:06 AM »

Like the thermos flask, 'how does it know'?
Logged

banger

  • Kitizen
  • ****
  • Posts: 1186
  • TTB 80/20
Re: AA and other ISPs using TalkTalk see performance problems
« Reply #9 on: March 30, 2017, 02:22:52 AM »

Tell UNO you are not best pleased, assuming you are not, and vote with your feet if necessary?

I have but I am in a years contract and it might be difficult to get out of. I just want it fixed. I am only 300m from the cabinet and only getting 40m, then to top it off single threads come down at 20m.
Logged
Tim
talktalkbusiness.net & freenetname
Asus RT-AC68U and ZyXEL VMG1312-B10A Bridge on 80 Meg TTB Fibre

https://www.thinkbroadband.com/speedtest/1502566996147131655

Weaver

  • Senior Kitizen
  • ******
  • Posts: 11459
  • Retd s/w dev; A&A; 4x7km ADSL2 lines; Firebrick
Re: AA and other ISPs using TalkTalk see performance problems
« Reply #10 on: March 30, 2017, 06:27:32 AM »

Under the Consumer Rights Act 2015 the product must be 'as described', but then I am not a lawyer. If you were to ask a lawyer, then it might be said that the ISP has absolutely no chance of enforcing a contract where they are only delivering half the performance described unless in special circumstances (multiple TCP connections). Or they might not. In any case the ISP could do without the bad publicity. I suspect that you do have options. It is up to you.

Although I must stress that I know absolutely zero about the details of the affair, it does seems clear that TalkTalk have hurt a lot of their customers with this demonstration of incompetence. Even if it is not directly their fault, they have taken an outrageous amount of time to debug the issue and were the TT staff concerned working under me, then, well, errm, they wouldn't be. TT's customers have their own reputation to maintain.

Luckily for me, I wasn't affected, because I am on a BTW service.
Logged

skyeci

  • Kitizen
  • ****
  • Posts: 1383
    • Line stats
Re: AA and other ISPs using TalkTalk see performance problems
« Reply #11 on: March 30, 2017, 06:52:45 AM »

I have but I am in a years contract and it might be difficult to get out of. I just want it fixed. I am only 300m from the cabinet and only getting 40m, then to top it off single threads come down at 20m.

With your attenuation at 19.9 I dont think your estimation of 300m to be correct. I am around 400-500m and my figure is 14.3  ..

jelv

  • Helpful
  • Kitizen
  • *
  • Posts: 2054
Re: AA and other ISPs using TalkTalk see performance problems
« Reply #12 on: March 30, 2017, 08:24:37 AM »

Is that 300m walking the shortest route, as the crow flies or by the route you know your line takes? There can be a huge difference.
Logged
Broadband and Line rental: Zen Unlimited Fibre 2, Mobile: Vodaphone
Router: Fritz!Box 7530

j0hn

  • Kitizen
  • ****
  • Posts: 4093
Re: AA and other ISPs using TalkTalk see performance problems
« Reply #13 on: March 30, 2017, 11:59:27 AM »

Even when you know the route the line takes, sometimes it goes off in the opposite direction 1st. I'm in a wee Cul-de-sac and can follow the BT manholes all the way to the cabinet. I was informed about a year after moving in that my line goes in the wrong direction to the end of the street, then back up the other side, adding 100m.

I would agree that for 300m the attenuation is high, and sync is low. Much more likely the line is considerably longer.
Logged
Talktalk FTTP 550/75 - Speedtest - BQM

banger

  • Kitizen
  • ****
  • Posts: 1186
  • TTB 80/20
Re: AA and other ISPs using TalkTalk see performance problems
« Reply #14 on: March 30, 2017, 03:18:20 PM »

Is that 300m walking the shortest route, as the crow flies or by the route you know your line takes? There can be a huge difference.

I know the route it is an estimate using google walking maps. The 19.9 I think is a red herring as the Web Gui gives it as 14.7db, think it is a firmware bug.
Logged
Tim
talktalkbusiness.net & freenetname
Asus RT-AC68U and ZyXEL VMG1312-B10A Bridge on 80 Meg TTB Fibre

https://www.thinkbroadband.com/speedtest/1502566996147131655
Pages: [1] 2
 

anything