Hi All,
I've recently moved to a small development of new build houses located a 200m away from my old house. My old house enjoyed a solid 80Mb/s connection on BT Inifinity 2. My new property just manages 20Mb/s on Inifinity 2.
When the BT/Openreach engineer came to install the line in August this year, his line test equipment showed a cable length of 900m (my old property showed line length of 100m). I quizzed the engineer and he responded that it was they way in which Openreach had provisioned my line. It was routed thro' the cabinet I used to be connected to in my old property and onto another cabinet further away. However he did say there was spare capacity in the closer cabinet.
Unhappy with the internet bandwidth, I asked my new neighbours what their experience was. All but one had the same level of Internet bandwidth. One neighbour has successfully complained and his line had been reprovisioned and as a result his Inifinity 2 was now 80Mb/s, but this took him nearly a year of complaining to BT.
I decided that complaining BT could result in them reprovisioning my line, and my neighbours to the closer cabinet.
I contacted BTweb help, they said reprovisioning a line could not be achieved as this is an Openreach decision.
I contacted BT phone, they said reprovisioning a line could not be achieved as this is an Openreach decision
I wrote a nice complaint letter to Clive Selly (CEO of Openreach) to ask for the line to be reprovisioned. This was passed directly to BT Executive Complaints Department.
BT executive complaints department immediately wrote a deadlock lettter as BT could not help as it was an Openreach issue.
I opened a case with Ofcom. Who after due consideration told me that they could not act as Ofcom do not regulate Openreach.
I have opened a case with ISPA and await a response.
I have written to be my local MP and asked for her assistance.
It would seem that in certain situations, Openreach can act in a way which places consumers at a disadvantage and there is no obvious way of redress.
So I know you Kitzens arewell seasoned to the scenario I describe, do you have any advice or guidance that you could offer? (I see a similar thread
http://forum.kitz.co.uk/index.php/topic,18729.msg335751.html#msg335751 posted recently
Ed