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[Bowdon]

2016 UK PC Pro Awards Zen Internet and Plusnet Best for Broadband

Consumer magazine PC Pro has published the latest results from their annual PC Pro Awards 2016, which saw Zen Internet win the best broadband ISP gong and Plusnet secure the “Recommended” (runner-up) spot. Sadly it wasn’t such a good day for TalkTalk and EE.

The results were based on feedback from several thousand readers of the magazine, although sadly PC Pro didn’t examine the smallest ISPs in the market (not enough feedback). This is the 13th time that Zen has scooped the magazine’s Best Broadband ISP gong, with the provider coming top for Reliability and Customer Support (both 98%), as well as Speed (93%) and Value for Money (87%).

Zen’s Managing Director for Small Business and Residential, Andrew Fryatt, said, “We’re very proud of this achievement and even more so because this is an award voted for by customers, who obviously appreciate the service they get from Zen. We put a lot of time, effort and money into our network and employ some really dedicated, knowledgeable people to support it..”

[Oldjim]

Yeah
Based on how many returns
Regarding TalkTalk - I am no fan of them - how can they get such low number for reliability
Then I looked here - most odd - and they are unreliable in comparison
http://www.thinkbroadband.com/isp/compare.html?isp_77=1&isp_21=1&isp_22=1&isp_6=1&commit=Compare

[Weaver]

A bit dodgy if they left small ISPs out.

I'm surprised that VM didn't do rather better, although I did read something about VM users who were connecting to VM using DSL over BT copper - those users were moaning and that service was unfavourably compared with the cable services that VM is best known for.

[kitz]

>> I'm surprised that VM didn't do rather better,

They concentrate solely on cable these days.   
Low score could be something to do with the fact I've seen a lot of complaints about peak time congestion.