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Author Topic: Plusnet?  (Read 10694 times)

Chunkers

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Re: Plusnet?
« Reply #15 on: October 16, 2016, 04:03:09 PM »

Apart from  "dambuilder", do you all use the PN router or not?

Not me, I use all my own gear

Chunks
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tonyappuk

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Re: Plusnet?
« Reply #16 on: October 16, 2016, 05:22:29 PM »

The service depends so much on the distance you are from the fibre cabinet and the number of subscribers being fed from it. We live in the country less than 100m from the cabinet and I have not been impacted by crosstalk at all as far as I can tell. Having been with plusnet since about 2004 I can remember the excellent customer service but a recent problem confirmed how very poor it has become. I shan't move from them just now as because of my favoured location all I would be looking for is better CS and hopefully I can fix or at least understand local problems and I would not get better speed from anyone else.
Tony
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Oldjim

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Re: Plusnet?
« Reply #17 on: October 16, 2016, 05:35:59 PM »

With respect to speed and congestion there are no problems with Plusnet but there have been three cases I am aware of (one was me) where the sync to the fibre cab was solid but it wouldn't authenticate
It took nearly a week to sort out and it was something a Plusnet's end as it was eventually fixed without an engineer visit although they never said what they did to fix it
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Jim
Plusnet

jelv

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Re: Plusnet?
« Reply #18 on: October 16, 2016, 09:35:33 PM »

Latest gem from Plusnet: if you upload at full speed and start getting disconnects it's your fault for working the line too hard.

https://community.plus.net/t5/Fibre-Broadband/Plusnet-fibre-broadband-does-not-cope-with-uploads-and-will/td-p/1377361
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Ronski

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Re: Plusnet?
« Reply #19 on: October 17, 2016, 06:17:07 AM »

I use my own hardware both at home and at work
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Formerly restrained by ECI and ali,  now surfing along at 390/36  ;D

tommy45

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Re: Plusnet?
« Reply #20 on: October 17, 2016, 12:35:49 PM »

Could be a fault with the EU's hardware, I know from personal experience that  my router will crash if i don't limit the number of connections to it when downloading a fast torrent, failing EU failure it's something to do with the ISP's config, if it keeps losing PPPoE session
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aesmith

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Re: Plusnet?
« Reply #21 on: October 17, 2016, 02:05:04 PM »

Three of us in my office are/were with Plusnet.  I shifted early, 9 months into contract, after getting fed up with support issues.  One guy is just changing provider now after they switched him without any alternative from 40/20 to 52/10, thus halving his upload speed.  Third guy was seriously miffed with the 40/2 service, which he felt had been mis-sold, but is going to put up with them until end of contract before shifting.   
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kitz

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Re: Plusnet?
« Reply #22 on: October 17, 2016, 02:36:30 PM »

Apart from  "dambuilder", do you all use the PN router or not?

I use my own router, but for basic use.. the supplied router should be fine.
I dont know if bob is into things like looking at line stats etc :)


Quote
Latest gem from Plusnet: if you upload at full speed and start getting disconnects it's your fault for working the line too hard

Hmmm. looks like the modem to me.

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bob.gas

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Re: Plusnet?
« Reply #23 on: October 20, 2016, 02:03:36 AM »

well, I'm "hooked" (as they call it  ::)).
Up and running.... OK so far.
Running @ 17.18mbps download and only 1.86mbps upload  ???. Does that seem correct/normal?

Thanks for all the reply's by the way. :)
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Before you criticize someone, you should walk a mile in their shoes. That way, when you criticize them, you'#039#039re a mile away and you have their shoes

Weaver

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Re: Plusnet?
« Reply #24 on: October 20, 2016, 06:08:13 AM »

I read a BT Wholesale document recently that talked about PPP sessions being dropped if an ISP has a link to BT that uses incorrectly configured kit at the endpoint of iirc an L2TP connection and the link is completely maxed out with traffic. The problem occurred if QoS, queue management and prioritisation of control traffic was not being done properly. (There was also a warning about not running such links at over 90% utilisation.) So there is a known problem with PPP failure, heavy load and some ISPs’ kit, although a single user is not going to cause it as the links in question are those between the ISP and BT at the end nearest to the ISP not near the EU. The whole ISP would have to be congested in one directions already, so all things considered this doesn't seem to really fit.
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Ronski

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Re: Plusnet?
« Reply #25 on: October 20, 2016, 06:18:46 AM »

well, I'm "hooked" (as they call it  ::)).
Up and running.... OK so far.
Running @ 17.18mbps download and only 1.86mbps upload  ???. Does that seem correct/normal?

Thanks for all the reply's by the way. :)

All depends on distance, quality of line, crosstalk, what product your on etc.
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burakkucat

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Re: Plusnet?
« Reply #26 on: October 20, 2016, 05:26:24 PM »

I'm uncertain but is the basic Plusnet G.993.2 service provided as 40/2 Mbps DS/US?  :-\  If yes, then the US looks about right.
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jelv

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Re: Plusnet?
« Reply #27 on: October 20, 2016, 05:59:22 PM »

Yes, for the last year or so they've only offered new users (or existing ADSL users upgrading) 40/2 or 80/20.

Along with this is the madness that if your predicted speed is below 40 they refuse to sell you 80/20 even if you are willing to pay the extra to get faster uploads.
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burakkucat

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Re: Plusnet?
« Reply #28 on: October 20, 2016, 06:03:39 PM »

Yes, for the last year or so they've only offered new users (or existing ADSL users upgrading) 40/2 or 80/20.

Thanks for the confirmation.
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NewtronStar

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Re: Plusnet?
« Reply #29 on: October 20, 2016, 08:42:53 PM »

Would think that was a good thing no point in spending extra cash for a service you won't be able to make use of and 80/20 on my line would be a good example of unusable

« Last Edit: October 20, 2016, 08:51:42 PM by NewtronStar »
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