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[Dray]

There is another explanation - the settings aren't correct so the HG612 can't make a DSL connection.

[rustybob]

@Dray - if the settings aren't correct do you know if I should get any type of DSL light?

[ejs]

For the "DSL latency" setting, if possible try checking both, or try the other one.

[licquorice]

Untick everything in picture 8, PTM settings.

[les-70]

  It is most unlikely but if you have annex m adsl then it won't sync unless you enable annex m via a telnet command "xdslcmd configure --mod m".

[NEXUS2345]

I have attached a link with screenshots of the configuration I use for bridged ADSL2+, should work fine for ADSL2, 1 and G.dmt. Just change which one is ticked under DSL settings.

Link: https://imgur.com/a/kgGX8

I use this with LAN1 -> WAN on my TP-Link C2600, and LAN2 -> LAN on my TP-Link C2600, so that I can access stats. It should be the same setup with an RT-AC68U, just make sure to ensure that the IP address in LAN on the HG612 doesn't interfere with the IP of the RT-AC68U.

Might also be worth giving us a screenshot of the ATM status under WAN status, as that has more detail.

[Dray]

Looks like you need to untick NAT on (9)

[Weaver]

It will only take around 70s at most to start up, in my experience. Usually a lot less, my modem connects in about 11s I think (if memory serves).

[Weaver]

Keep us informed. Ask for as much help as you need.

[rustybob]

Keep us informed. Ask for as much help as you need.

Thank you all 

Right, so, a quick update. Dray, I've tried what you suggested and NEXUS2345 I've sort of tried what you suggested however, when submitting the settings on the WAN page, the unit locked and I now can't get back in. I've tried both the GUI and telnet and it's a no go. The device will happily let me reload FW but just won't give me access on 192.168.1.1?

les-70, thanks for the suggestion - assuming my existing router gives the correct info, I'm on annex A so hopefully all is good from that perspective.

My existing router also shows the connection is PPPoA so I'm guessing that's what I should be using on the HG612?

Time to see if I can get access!

[Dray]

I think someone had similar the other week, they had both LAN1 and LAN2 bound to WAN.

[NEXUS2345]

Yeah, I noticed on your WAN settings you have both ports binding to WAN, that is incorrect and only a single port should be bound to retain access to the modem GUI.

[Weaver]

You’re right to choose PPPoA, that's the fastest (most efficient) option, although under some circumstances the improvement might be zero, but it will never be worse. (Depends on how long each packet is that is being transferred.)

[rustybob]

Yeah, I noticed on your WAN settings you have both ports binding to WAN, that is incorrect and only a single port should be bound to retain access to the modem GUI.

I think someone had similar the other week, they had both LAN1 and LAN2 bound to WAN.

So I need some way to change that  Re-loading FW and resetting still doesn't give me access. Think I'll try loading the original FW then the webgui 08 again to see if that helps.

[burakkucat]

Connect the HG612 to the incoming line, have nothing connected to the LAN1 & LAN2 ports and power up the HG612.

Push and keep held the reset button . . . 30 seconds, if you can do it. Leave the HG612 alone for, say, the next five minutes.

Disconnect it from the incoming line and connect the LAN2 port to a computer. With the computer configured to have a static IPv4 address in the 192.168.1.X subnet, attempt to access the HG612 at the 192.168.1.1 address.